First I would like to start this review with how good this company USED to be.
I have rented 10 sleds for a weekend over the last few years from these guys.
Previous experiences were good.
I will say that they do include gear with sled rentals which is cool and a trailer if you rent multiple sleds.
I used to get multi-sled discounts, they stopped offering that this year which saddened me.
I reserved my sleds with half the money down months in advance like normal.
I get a phone call a few days before the trip saying that they were switching around our sleds and couldn't upgrade us or anything for the inconvenience. Fine whatever..
We put about 100-150 miles on them over the weekend of just chill trail riding.
Machines ran great other than a couple of them had pieces of plastic falling of them from not being bolted on correctly.
We returned our machines with no accidents, everyone had fun and did not wreck.
We checked them in and the two employees that checked them in inspected the sleds very carefully, we pointed out everything including the plastic pieces. There was no major or even minor damage. We signed our paperwork, got our security deposit and credit card authorization forms back. They told us they shredded our card numbers (which was a lie).
Along the way home I get a phone call stating that one of my sleds had front end damage including the front bumper and exhaust that is under the hood (hood not damaged I guess?).
They asked us to come back and pay for the damage. We disputed these allegations so they said they would handle it. I asked to see the sled the next day and they said they had already repaired it and rented it out. They claim they had overnighted the parts from 8pm Saturday night and it was rented out Sunday morning (pretty fast UPS service I guess).
We began our journey home a day late about 5 hours south and went to fill the fuel tank on our truck and got a declined bank card. We found that Jackson Hole Adventure Rentals had authorized multiple transactions and drained our bank account. -$500 and -$350 which left us in the negative and unable to use any of our funds.
I spoke with them about this and they told us that there was nothing that could be done they had already charged our account and all the correct charges would clear for the parts that were damaged.
Here I am sitting at home accepting what had happened when MORE charges hit my account.
I am going to have to call the bank and find out for sure but it looks like another -$500 and another -$350 have been removed from my account after depositing money to correct the negative balance.
I will get this figured out but man what a huge hassle it has been. Especially when someone claims they have shredded your bank card information after a successful undamaged signed in return. And then they just charge a whole bunch of random funds.
I am extremely disappointed and will probably get my ten sleds elsewhere next year. $2,500 a weekend will go to another company that doesnt charge thousands for a $50 front bumper..