We've been coming here every year for the past several years. We're huge fans of the Aman resorts, and this one also doesn't disappoint in terms of the location, view, rooms and service (not to mention the Club Lounge at the ski resort). We especially enjoyed soaking in the hot tub after a day of skiing.
If they would improve on two things, it would make this hotel just about perfect. First is the restaurant. Evening selection is small and not very inspired -- but it's a small problem. We have taken to going into town to eat instead and that's perfectly fine.
Second is the spa. The spa is probably the weak link here, particularly in terms of service. I have had a problem with them every year. One year, I asked for a Thai massage and the masseuse led me to one of their workout studios that was freezing cold to do the treatment. Another year, they had me wait for over 20 minutes for my appointment without so much as an apology (which is unacceptable when considering that they demand you arrive 15 min early). The spa is also small and you can hear the staff talking outside the rooms (what you learn about scheduling conflicts and people problems among the staff!!) during your treatment.
We don't mind paying the Aman prices, but the lack of professionalism at the spa is striking particularly because it stands in sharp contrast to the high level of service otherwise. Unless it's part of your package, I would probably avoid the spa altogether.
- Official Description (provided by the hotel):
- Amangani (peaceful home) clings to the crest of East Gros Ventre Butte, some 2,135 metres above sea level, and affords magnificent views of the Grand Tetons and Snake River Valley. The resort evokes the atmosphere of the American West, from its redwood panelling to its blazing logfires. Amangani is an all-season resort. The winter highlight is skiing, while in spring, summer and fall the surrounding wilderness areas of Grand Teton and Yellowstone National Parks are amongst the many attractions. ... more less
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- Also Known As:
- Amangani Hotel Jackson
- Amangani Resort Jackson
- Amangani Jackson Hole, WY