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“Love the Rusty Parrot!!!”

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Rusty Parrot Lodge and Spa
Ranked #2 of 40 Hotels in Jackson
Certificate of Excellence
Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Love the Rusty Parrot!!!”
Reviewed October 21, 2007

Thanks to Tripadvisor.com, all of the places that we stayed on our recent trip to Yellowstone National Park (Montana & Wyoming) were terrific!! One place in particular was the Rusty Parrot Lodge. What a great place!!!

The Rusty Parrot is nicely located w/in walking distance of downtown Jackson but away from all of the traffic & noise. They have ample parking available and our room was fabulous.

We highly recommend the Rusty Parrot if you are staying in Jackson. The breakfast (which is included in the price) is outstanding. Instead of your normal icky free continental breakfast, there are actual chefs whipping up wonderful hot breakfast dishes for you. And, they were more than happy to alter a recipe for me. Very impressive!!

The service at the Rusty Parrot was also wonderful. They have free fresh baked cookies, hot coffee and hot tea available every day for guests to indulge in. And, the spa service that we had was very nice.

  • Liked — Fresh baked cookies, wonderful breakfast & very comfortable room
  • Disliked — Price is high but worth it.
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Andisama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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490 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
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ny
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 16, 2007

I rarely write these reviews, but thought there were a few pts. to note about this hotel. First of all, i booked an upper room, which was really bascially on the first floor, the lower rooms are basically in the basement. The rooms are comfy but look more similar to an upscale hotel chain, then a luxury lodge. And while we were lucky and had a little patio there were no views for any of the rooms, except streets or parking lot. I had a massage which was nice, but there is no real spa, u have your treatments in various rooms aruond the hotel. The dinner failed in comaprison to the price, it was fine but nothing to write home about. It was a nice hotel, but not as much as a treat as i expected. There are far better places, esp. for the price. PS. the breakfeast was amazing, but the cook was not very friendly to some other guests who made minimal extra requests.

Stayed September 2007
Helpful?
7 Thank meptravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fripp Island, SC
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 14, 2007

When you walk in a hotel and they greet you by name and wish you a "Happy Birthday", you know you've made the right choice. When the bellman arrives 5 minutes later with chocolate covered strawberries as a gift from the staff, you're a little overwhelmed. When you call the front desk to ask where to get a picnic for hiking and their favorite place's menu appears under your door as you hang up the phone...you know you're in heaven.

Yes, the Rusty Parrot is a pretty place with great food and a nice ambience but what sets this hotel apart is the incredible staff. They are extremely professional, efficient and just plain nice.

We probably would have had a good weekend anywhere because Jackson Hole is such a great destination...However, the staff at Rusty Parrot turned a good weekend into a weekend we'll never forget!

  • Liked — staff
  • Disliked — no coffee pots in the rooms
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank christinefripp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Gatos, CA
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 13, 2007

My husband and I stayed at the Rusty Parrot the 2nd week of October. The highs and middlin lows:

- The food was the best I had experienced in Jackson and I had previously hit Snake River Grill, The Granary, and Rendezvous Bistro which were all good but not in the same league as the Rusty Parrot's restaurant. By all means make dinner reservations for 2 nights (wish I had) and make them early as they only have 6 tables which could explain the high level of quality. The hot entree you receive at the complimentary breakfast is also amongst the best, althought the pastries and afternoon cookies are inferior as though they were purchased from an Albertsons. Food staff is excellent.

- Spa facilities and staff are great. I had an esthecian named Holly who gave me the best facial that I have ever experienced.

- Overall the front desk staff and bellmen were very nice and pleasant but I got the feeling there wasn't enough of them. I tried calling down to the front desk, let the phone ring 12 times, no answer, tried the housekeeping line and let it ring 12 times, no answer, and then tried dialing "0" and letting that ring 12 times, no answer. I don't think this is laziness or carelessness on the staff's part but rather that there needs to be more of them.

- Nits: no in room coffee. I think they could at least have coffee available on the 3rd floor sitting room in the morning. Also on Sunday there wasn't a paper available and when I asked about it, the front desk told me that I would need to go into town and purchase one - for a lodging claiming luxury stature, they can and should do better.

- we were in a deluxe king with fireplace. The room's decoration was okay, nothing particularly interesting. Nice tub and I love all the pillows on the bed, but the mattress was too soft for my liking.

Overall would I return? Not sure. The location is great for walking to downtown, but I personally came to enjoy the outdoor grandeur of Jackson and so am tempted to try the Spring Creek Ranch next time.

  • Stayed October 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank JLW3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota Florida
Level Contributor
133 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed October 12, 2007

My wife and I just got back from the Rusty Parrot in Jackson.
We stayed there to celebrate our 10th anniversary. The hotel was very nice and the restaurant was great, though a tad expensive. Service was very good and the food exceptional. Don't miss the breakfast it's good and included in the price. We've stayed in Jackson a number of times at different hotels and will return to the Rusty Parrot again.

  • Liked — The fireplace in the room
  • Disliked — A little too far from downtown. Four blocks.
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andyc53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 5, 2007

We spent 5 nights at the Rusty Parrot Lodge and found it to be cozy, comfortable, laid-back, unpretentious. It's a small hotel (31 rooms) with the feel of a B&B. We arrived late, about 10 p.m., and we were greeted by name since everybody else had already checked in.

We had a king room with fireplace and jacuzzi on the third floor (no elevator). The bed was luxuriously wonderful, with down pillows, down comforter and a teddy bear. I wasn't too crazy about having the huge tub in the bedroom, but my husband had wanted it. Except for that, the furnishings were the usual hotel issue, but crafted of fine materials. There was a leather club chair with a chamois-like throw, and the accessories were mostly wrought iron.

The bathroom had a very nice tile shower and fluffy towels. The hair dryer was the actual salon type, not the wall-mounted version that many hotels have, and among the provided toiletries was lip balm, a welcome touch in the high, dry climate.

There was fresh fruit on the desk, and a book about Grand Teton National Park, which we found very useful. I appreciated the fact that in addition to the flat-screen TV with satellite reception, there were actually some books in the armoire for pleasure reading.

Most of the lamps were on dimmer switches, as are those in our bedroom at home, so we appreciated that touch, too.

Our window looked out over Miller Park and had a nice stained glass arch above. Other than the occasional sound of water running somewhere far off in the building, we never heard a sound when we were inside our room.

Turn-down service was offered each evening. Instead of the usual chocolate truffle, the treat was a small granola bar, fitting the location. Turn-down also included a poem or essay about the area.

Upon request, the fire (wood-burning) was laid and lit by the staff. The fireplace was equipped with a fan to keep smoke out of the room, as well as glass doors. The USA Today and a weather bulletin are brought to each door in the morning.

Although some of my guide books said the hotel does not offer room service, it is available during evening hours when the restaurant is open. We didn't use it, other than to have the bellman bring us a glass of wine the night we checked in. There is an ice machine and a coke machine on the second floor.

Also on the second floor is a small sitting area with a fireplace surrounded by the "library." Coffee and cookies are provided there in the afternoon. Off the library is a deck with lounge chairs and a hot tub.

The ground floor has a small reception area and the dining room. The dining room is an interesting combination of sitting area, gift shop, kitchen, and dining room. It contains some tasteful display shelves with items available for sale, a small open kitchen, 6 dining tables of different sizes, and a large fireplace with a sofa and chairs.

In the morning breakfast (included) is served in the dining room from 7-10. The breakfast routine is clearly explained in the information binder in the guest room. Standard items served buffet-style include homemade granola (excellent), yogurt, muffins and pastries, fresh fuit and berries, coffee, tea and juice. There are 3 or 4 chef-prepared specialties listed on a board each day, such as omelets, waffles, pancakes, etc. Guests order those items directly from the chef, who will also prepare anything else requested, and those items are brought to the table.

In the evening, the dining room becomes the Wild Sage restaurant. We didn't have dinner there.

We also did not make use of the spa services offered on-site, although they looked very nice and reasonably-priced.

The entire hotel is equipped with wireless Internet, and guests may use the front desk computer to check email and print boarding passes, etc.

The staff, mostly young, was very friendly and accommodating, not at all stuffy or intrusive. We felt like house guests in a private home, in spite of the fact that we knew we were paying very high prices for the room!

Although almost everything I read about the place says it isn't recommended for children under 12, one family had a one-year -old who crawled around the breakfast room. When they asked the chef for a plastic bag for a dirty diaper (!), he obliged without blinking an eye.

The front desk staff was helpful to guests in providing concierge-type services, arranging dinner reservations at restaurants in town, float trips, horseback riding, etc.

The Rusty Parrot Lodge is a very comfortable place to stay in the rugged valley that is Jackson Hole.

  • Stayed October 2007, traveled as a couple
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank nana4five
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed September 15, 2007

We stayed for four nights in August, visiting JH for a family wedding. This is a pleasant boutique hotel, more like a bed and breakfast than hotel – the desk shuts down overnight and there is no room service.

Our room, 301, is a king fireplace room next to the 2nd floor library and overlooking a park. A small balcony with comfortable chairs is accessible by sliding glass doors with screens. The room is very small but nicely arranged. There is a small desk, large armchair, and large armoir housing the tv. The fireplace is raised and separates the bed area from the bath area. There is no door for the sink and bath (drafty after showering and no privacy) but there is a door to the toilet. The sink area has little space for toiletries; much of it is taken up with the ice bucket and glasses and amenties holder. The soap dish is flat, and our soap (never replaced during our four nights) sat in water that was never drained. Odd: a lip balm stick was included (would have been welcome in the dry air) but it was unsealed, so I assumed it had been used. It was never replaced after I threw it out the first day.

The breakfast was excellent but the setup extremely confusing. When I talked to the manager about a different issue (poorly resolved) after we returned home, he told me they are rewriting information to make the breakfast process clearer. The woman running breakfast, Chelsea, was attentive and welcoming, however, and she made the experience a delight for us. Both cooked food and cold buffet items were highest quality and included very good fruits and baked goods.

I did not feel the staff was indifferent, as others mentioned, but it did seem as if there is no consistent management. An example: Since there are no cofffeemakers in room, I asked at the desk if we could get some coffee before we left at 6am for our flight; the desk person said coffee would be available by 5:45, and we would be given snacks to take with us. We watched as he wrote it all down, but - no coffee, no snacks, no explanation (desk is not open that early). In my subsequent discussion with the manager, he did say they had trouble finding staff.

  • Liked — location, breakfast
  • Disliked — management, bathroom configuration
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Dorothy in NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rusty Parrot Lodge and Spa

Property: Rusty Parrot Lodge and Spa
Address: 175 N Jackson St, P.O. Box 1657, Jackson, WY 83001-8521
Phone Number:
Location: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
#1 Luxury Hotel in Jackson
#1 Spa Hotel in Jackson
#3 Family Hotel in Jackson
#7 Romantic Hotel in Jackson
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Rusty Parrot Lodge and Spa 4*
Number of rooms: 32
Official Description (provided by the hotel):
The standard of the lodge industry, it is located in downtown Jackson, a stroll from all the touristy, but feels almost like country living. ... more   less 
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Also Known As:
Rusty Parrot Hotel Jackson
Rusty Parrot Jackson
Rusty Parrot Lodge And Spa Jackson Hole, WY

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