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“February in Jackson”
Review of Jackson Hole Lodge

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Jackson Hole Lodge
Ranked #29 of 40 Hotels in Jackson
Hendersonville, North Carolina
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“February in Jackson”
Reviewed March 12, 2014

Our week in Jackson was made perfect with this hotel. We did not find anything negative. Yes there is some construction but it did not disturb us in any way. The 2 bedroom condo we had was very clean and comfortable, the service fantastic and the people were some of the most accommodating we have ever had. The location is superb. The renovation of the pool area will not be finished until summer. I would highly recommend this hotel for comfort, cleanliness, and location, not for glitz.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oguidess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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326 reviews from our community

Traveler rating
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    40
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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  • English first
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  • German first
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  • Any
English first
Titusville, Florida
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 7, 2014 via mobile

We stayed in a 1 bedroom suite with all the amenities that you would need on a vacation. Staff was extremely friendly and attentative. Wifi was a little weak in some areas of the property Looks like they are putting in a new pool which should be awesome and their lobby has been recently redone and looks amazing. Will definitely be back

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rlwidaho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
91 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 14, 2014

Overpriced, rundown, bad service, disgusting beds, outdated furniture, bad maintenance, the pool area stunk so badly of chlorine I about choked. Never ever go to this place. I don't know how it even stays in business. It should really be inspected because their stair railings are very wobbly.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Jackson hotels

Ravenna, Italia
Level Contributor
89 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 23, 2013

We stayed for one night. The property is only a few blocks from downtown. The hotel is a bit dated and with a western decor but clean. The bathroom was small and the sink was outside the bathroom. No breakfast available. Free wifi

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stefano1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart L, General Manager at Jackson Hole Lodge, responded to this review, November 25, 2013
Thank you for taking the time to write. Our location is second to none. No need to pile into the car when downtown is few short blocks away. On your next visit you will notice road and sidewalk improvements on Broadway Ave. making the walking experience even more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 19, 2013 via mobile

Bad,place and very very bad people that ran the place,and they would not even give owners name or how to reach them..
Never stay there..we rented by the mo
people lied about what ever you ask they would lie.They also keep deposit money,they could and would do or say anything they wanted.All of our bed covers and linens were so old and smelled BAD. The kitchen was so run down and nasty, ask every person who owned this place they either could not speak English or would tell u they did not know.Uk you ever stay there do not trust your items to be there when you get back.And never leave anything laying around because they will come in on you.So no never go back to that place.I did find out that the owners lived somewhere very far away. I do not care how far away,but that was all I could get out of anyone.If you stay there do not tell anyone

  • Stayed December 2012
    • Value
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    • Service
Helpful?
1 Thank marlane c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart L, Manager at Jackson Hole Lodge, responded to this review, November 21, 2013
Thank you for taking the time to share your comments regarding your recent stay. Having reviewed your posting with my staff and having no record of your stay we are confused. I am available at your leisure to discuss this further and apologize for any inconvenience you may have experienced.
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San Jose, Costa Rica
Level Contributor
219 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed October 6, 2013

This place was adequate but had a run-down retro feel about it. Doesn't look nearly as good as in the photos. Breakfast is neither included or available on-site. We chose this hotel because of the indoor pool and hot tub. Surprise! Where the pool building had been, there was just an enormous hole in the ground. They told us that several weeks prior the pool had been damaged due to construction across the road and had to be demolished. I understand that this was beyond the control of the management but an e-mail should have been sent immediately to all future guests notifying them of the situation and giving them the opportunity to change before it was too late. Once you arrive in town exhausted after driving all day, you can't check out every other hotel in town to see if they have a pool and availability. Very disappointing because I have a chronic back condition which is aided enormously by swimming and hot a soak in the hot tub, especially after a day of hiking and sightseeing. They did upgrade us to a huge suite with kitchen and two baths which we didn't really need for two people but that still didn't make up for the lack of pool facilities. I noticed they have removed the pool picture from their website and promise "an infinity pool coming in 2014" but the pool is still pictured on the hotels.com website where I booked.

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
2 Thank KathyinCostaRica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart L, General Manager at Jackson Hole Lodge, responded to this review, November 25, 2013
Thank you for your comments. In retrospect we should have been more proactive in communicating the status of our pool facility. It negatively impacted your stay and for that I apologize. The decision to rebuild was made just prior to demolition and obviously we did not cover all of our bases. I appreciate you taking the time to review your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Star, Idaho
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 29, 2013

This hotel is a dive. False advertising on the website, DO NOT believe the photos. Lobby and a couple of suits are the only remodeling this dump has seen since the 70's. Paper thin walls, rotting wood, black mold in the bathroom and incredibly small rooms. Management here is rude and misleading. Booked a month ago for a soccer tournament this weekend and they lied about the condition of the hotel. Pool not working and no parking due to construction. Top that off with the hotel being wedged between the two busiest roads in Jackson leaves you with an night of no sleep. Hotel is a disgrace, don't waste your money.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart L, General Manager at Jackson Hole Lodge, responded to this review, November 25, 2013
Thank you for sharing your comments on Trip Advisor. Our organization is small with management interacting with guests daily. Had you communicated your concerns during your stay, I assure you we would have done everything possible to address them. On a side note I hope your team did well. We host many sports teams over the year and it's always a pleasure meeting the young athletes. Thank you again for reviewing your stay.
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Additional Information about Jackson Hole Lodge

Property: Jackson Hole Lodge
Address: 420 W Broadway Ave, (US Highway 89), Jackson, WY 83001-8639
Phone Number:
Location: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Business Center with Internet Access Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #29 of 40 Hotels in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Jackson Hole Lodge 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Located just 3 blocks from the famous Jackson Town Square - the Jackson Hole Lodge offers standard hotel rooms plus 1 and 2 bedroom suites with full kitchens and multiple bathrooms. Within easy walking distance to shopping, museums, restaurants and activities, you will enjoy authentic Western hospitality and the convenience of modern living. Enjoy our new, seasonal, outdoor infinity pool and our year round fire pit and hot tub. ... more   less 
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Also Known As:
Jackson Hole Hotel Jackson
Jackson Hole Lodge WY

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