Check that your deposit is credited correctly on your bill!
The room was really dated and dirty. The AC unit sounded like it was about to fall apart. It was a pet room, so I was charged an extra $10 (actually $20 because I was overcharged) for the filth and deferred maintenance.
When I called to book, I was given an estimate of $153.64 + $12.29 taxes. The $153.64 was charged immediately as a deposit. However, on the final statement the deposit was listed as $143.64 ($10 less than what I was actually charged). The effect was I was overcharged by $10. Oh well, mistakes like these happen.
When I called to clear this up, the receptionist was very defensive and kept coming up with excuses like, "reservations just does that," "reservations only charged you $143.64," (not true based on my bank statement and their reservation confirmation) and finally "that's a pet fee." Fine, whatever, just post my deposit as the right amount... So I'm filing a dispute with Mastercard.
You have other options. Stay somewhere else. It's not worth the hassle and the dirty room.
- Official Description (provided by the hotel):
- Located just 3 blocks from the famous Jackson Town Square - the Jackson Hole Lodge offers standard hotel rooms plus 1 and 2 bedroom suites with full kitchens and multiple bathrooms. Within easy walking distance to shopping, museums, restaurants and activities, you will enjoy authentic Western hospitality and the convenience of modern living. Enjoy our new, seasonal, outdoor infinity pool and our year round fire pit and hot tub. ... more less
- Reservation Options:
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- Also Known As:
- Jackson Hole Hotel Jackson
- Jackson Hole Lodge WY