We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“In need of an upgrade”
Review of Jackson Hole Lodge

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Jackson Hole Lodge
Ranked #35 of 40 Hotels in Jackson
Reviewed October 14, 2012

We booked a deluxe queen based on the photo on their website, When we checked in I was disappointed with the room as it looked shabby and nothing like the photo, it turns out the pic was the king suite. They switched us when i complained. the king suite was much better but it also needs to be updated as it has bee a while from the looks of it. the kitchen was nice to have as was the washer and dryer. for the rate we paid I think we could have gotten a better room elsewhere.

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sharri82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (359)
Traveler rating
Traveler type
Time of year
Language

240 - 246 of 359 reviews

Reviewed October 10, 2012

Just stayed a week at Jackson Hole Lodge. When we checked in we were up graded to a king suite which had 2 bathrooms, one with jetted tub and one with shower stall and one had a stacked washer and dryer. We had a very well equipped kitchen with fridge, range, dishwasher, coffee maker and cutlery and dishes. We had a living room with a gas fire place and flat screen tv. There was another flat screen in our king bedroom. What a fabulous stay. The front desk people were delightful, helpful and always pleasant. Parking is ample and the indoor heated pool and hot tubs are great. We had a wonderful stay. It is not 5 star posh but it is very very comfortable and with a king suite free upgrade it was better than 5 star. We will be back.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tlctlc49022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012 via mobile

We recieved a free upgrade to the King Suite, which was amazing! It had a nice kitchen, large living area, including a table and chairs, large bedroom, and two full bathrooms!! The washer and dryer was very convenient! It was more like an apartment. Bubba's- a very good BQ restaurant was just across the street behind the hote, The Tetons are amazing and the hotel is in a convenient location to see the park. The private balcony was also nice, the rooms were very clean and we had a great rate!!! Thank you for a great time!! Highly recommended!!! :)



  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MountainlakeGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2012

We are staying in the deluxe queen suite and I must say, it is about as close to perfect as I would have expected. The bed is comfy. The pillows are big (this is our fourth hotel in a week, all the new mini pillows at other hotels were terrible, I love BIG pillows!). There is a kitchen and to my surprise, it is pretty well stocked with dishes, pots, pans, utensils, and even a strainer (we got to make pasta!), hand mixer, toaster, coffee pot, etc. The fridge and stove are older, but clean and in good working condition. The furniture is charming. The TV is new. Overall, this room is very spacious. The extra amenities are definitely appreciated. The bathroom is dated and the doors under the sink don't close perfectly. I do like that the sink and mirror are IN the bathroom. I'm 6 feet tall and the shower head was placed at a good height. The towels are decent. Everything is very clean. We even have a view! We were not expecting a first class resort, so the minor, minor issues with our room are truly nothing to complain about.

Room Tip: Go for a deluxe suite with a kitchen!
See more room tips
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Phylicia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2012

This hotel was the most expensive hotel on our 3 week holiday and by far the worst. It was the only hotel that didn’t offer any sort of breakfast either. We stayed 2 nights here whilst visiting Grand Teton National Park.
Admittedly, Jackson Hole is an expensive place to stay generally but the room we had was awful. It was a 2 queen bedded room. It was outdated and really well ‘used’ to put it as nicely as I can.
Our hearts sank when we opened the door on a cramped dark room. There was hardly enough light to unpack so we didn’t rather choosing to live out of our suitcases.
The bathroom size was totally unacceptable. I cannot imagine how taller or larger people manage. It was so tiny.
There was a notice outside our room instructing guests not to lean on the railing ‘for their own safety’ The railings should have been strong enough to cope with someone leaning on them.
After dark, the steps are inadequately lit and quite dangerous especially for elderly people.
The leisure facilities seem to be totally out of keeping with the rooms. However I feel the emphasis should have been on the accommodation first.
In the Lodge’s favour, we did find the reception staff very helpful and friendly. They even helped us up the stairs with our luggage, the only hotel where we were offered help.

However I would definitely not return to this hotel.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Fuerty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart L, General Manager at Jackson Hole Lodge, responded to this reviewResponded November 22, 2013

Thank you for taking the time to share your comments regarding your stay at the Jackson Hole Lodge. We do have a very accommodating staff always willing to jump in and help a guest in need. Regarding the signage, we prefer to take all necessary precations to provide a safe enviornment for our guests. Thanks again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2012

My husband and I stayed in a standard lodge room (room 450) in August. We were very disappointed with the cleanliness of our room. The blanket on the bed and a number of the towels were stained, the floors had not been vacuumed, the bathroom door did not close, and the ceiling in the bathroom, which was tiny, was mouldy and leaking water from the room above. When we informed reception, we were told that someone would address the ceiling issue while we were out during the day. When we returned that night nothing had been done and there was no note left to state why. When we complained again at check out we were told there was nothing they could do while we were in the room and that they would fix it after we checked out. There was no apology, and we would not be surprised if the problem is yet to be rectified given the dismissive attitude we encountered. After three weeks on the road we had stayed in quite a number of places that were much cheaper and yet far cleaner and better maintained. At $169 per night we were expecting far better.

Room Tip: Request a room at the rear of the complex and on the top floor if you are a light sleeper.
See more room tips
  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tan_from_Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2012

My room was a suite, with a king bed in a separate bedroom, a queen pull-out sofa bed, 2 bathrooms and a kitchen. Room was clean, spacious and well presented. The sofa-bed however had been so used as to be unusable - the springs were all bent, the bed sagged and sloped really badly. We pulled the mattress off and slept on the floor! Not comfortable but better than the bed! The road out the back is quite noisy. Try to be higher or nearer the centre of the property.

On the plus side - the staff were extremely efficient and friendly.

Room Tip: Check the sofa-bed on arrival!
See more room tips
  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JWHLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Jackson hotels
0.1 mi away
Elk Country Inn
Elk Country Inn
#8 of 40 in Jackson
764 reviews
0.3 mi away
Ranch Inn
Ranch Inn
#15 of 40 in Jackson
624 reviews
1.9 mi away
Elk Refuge Inn
Elk Refuge Inn
#23 of 40 in Jackson
145 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Parkway Inn
Parkway Inn
#6 of 40 in Jackson
706 reviews
0.4 mi away
The Lexington at Jackson Hole
0.7 mi away
Snow King Resort
Snow King Resort
#21 of 40 in Jackson
1,217 reviews
Show Prices
Show Prices
Show Prices

Been to Jackson Hole Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jackson Hole Lodge

Address: 420 W Broadway Ave, (US Highway 89), Jackson, WY 83001
Phone Number:
Location: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Business Center with Internet Access Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #35 of 40 Hotels in Jackson
Price Range: $113 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Jackson Hole Lodge 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Located just 3 blocks from the famous Jackson Town Square - the Jackson Hole Lodge offers standard hotel rooms plus 1 and 2 bedroom condominiums with full kitchens and multiple bathrooms. Within easy walking distance to shopping, museums, restaurants and activities, you will enjoy authentic Western hospitality and the convenience of modern living. Enjoy our seasonal, outdoor infinity pool and our year-round hot tub and fire pit. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Hotwire, Travelocity, Orbitz, getaroom.com and Cancelon so you can book your Jackson Hole Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jackson Hole Hotel Jackson
Jackson Hole Lodge WY

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing