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“Highly recommended”

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Hampton Inn & Suites Green River
Ranked #1 of 6 Hotels in Green River
Certificate of Excellence
Croydon, United Kingdom
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Highly recommended”
Reviewed April 12, 2013

Good location, room and bathroom very good with good range of toiletries. Good choice at breakfast. Hotel offered a dinner which was no good for us as we don't eat meat but seemed very good value. Not much choice in town.

Stayed April 2013, traveled as a couple
Helpful?
Thank USfan077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico805, General Manager at Hampton Inn & Suites Green River, responded to this review, April 15, 2013
As always, we appreciate you taking the time to let us know how we're doing. We share all Trip Advisor reviews with our entire staff and will enjoy doing so with yours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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556 reviews from our community

Traveler rating
    369
    138
    30
    16
    3
See reviews for
174
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119
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 8, 2013

This seemed like a new hotel where the staff was new and untrained. It's not that new, but there was a lack of professionalism all around.
The desk clerk continually yukked it up with somebody in the back while he hurried to done with us. He didn't wait around to answer the "When is breakfast served" question.
Nobody could figure out why we couldn't get the room to cool down, including the maintenance staff, who never bothered even to visit the room. We had to open the windows and fortunately were able to unplug the heat/cool unit, but it was in the upper 70's and it took a while for the room to cool down.
The breakfast was just kind of thrown out and it took some sleuthing to find such things as spoons or creamer. The pancake batter was so thick that it would not flow out of the disopenser.
It was also the most expensive Hampton I have visited, which is partly understandable because of the housinig shortage in the Rock Springs area due to the oil and gas boom.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Searcher356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico805, General Manager at Hampton Inn & Suites Green River, responded to this review, April 15, 2013
Thank you for taking the time to respond. As you can see from the many other reviews your visit was not typical of the experience that nearly all guests receive. We have used your feedback with our staff to make certain we deliver a consistent experience and will use your comments constructively.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Level Contributor
117 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 8, 2013

I stayed at the Green River Hampton for nearly a year while working in the Green River Wyoming area. It's one of two Hamptons nationwide that has a lounge and they also served an evening meal Monday thru Friday.
My issue was with the thermostats in the room. They could never get them to work properly, so you were either too hot or too cold. There didn't seem to be any middle ground.
The staff was great and the hotel is new and has very spacious rooms. Temperautre control was the only big issue.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico805, General Manager at Hampton Inn & Suites Green River, responded to this review, April 10, 2013
Thank you for your comments and your loyalty. As you know, we have many guests who visit us on an extended stay basis and we appreciate this in view of the many choices available. We are well aware of the thermostat issue. These are wireless thermostats that control the in-wall PTAC units. The problem is if the line-of-site between the two units is interupted they cease working. Unfortunately that happens all to often. We have proposals on hand to hard wire these units and the manufacturer and just provided an upgrade they believe we solve the problem. We are testing the upgrade right now.
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Ranchester, Wyoming, United States
2 reviews
Reviewed April 2, 2013

Very clean..Very friendly staff...Overall very satisfactory hotel. The best one in Green River, Wyoming. We did not have reservations but we were treated very good. We were put into a room even before check in time, which was very nice for we were very tired from driving. It was very quiet even though it is located close to the I80 interstate.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kari P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico805, General Manager at Hampton Inn & Suites Green River, responded to this review, April 10, 2013
Thank you very much for taking the time to respond. We'll be happy to share your comments with our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, CO
Level Contributor
3 reviews
3 hotel reviews
Reviewed March 26, 2013

This Hampton had a beautifully decorated large room, bright and clean bathroom with walk-in shower, extremely comfortable bed, large clean breakfast area with many choices, helpful staff, and in a beautiful site.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patti K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico805, General Manager at Hampton Inn & Suites Green River, responded to this review, March 28, 2013
Thank you so much for taking the time to comment on your visit. I will enjoy sharing your comments with our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holland, Ohio
1 review
Reviewed March 26, 2013

i would highly recommend this property to everyone that is traveling rooms are beautiful they have all the amenities great night of sleep on extremely comfortable beds very easy access to hotel from highway best comp hot breakfast on our trip great variety of hot foods fruits drinks a coffee bar with a great selection of coffees and creamers this hotel couldnt have offered anything better than they do

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gypsy2146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico805, General Manager at Hampton Inn & Suites Green River, responded to this review, March 28, 2013
We appreciate you taking the time to provide feed back. Our breakfast team in particular works hard to provide a tasty meal and they will appreciate hearing your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackfoot, Idaho
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 18, 2013

I checked into my room and was told that the room did have a microwave and a fridge,Which was needed due to the length of my stay. When I got into the room there wasn't anything like that. I returned to the lobby and then i was told none was available. As a gold member of Hilton, most of all the chains will accommodate your requests or at least make arrangements to make your stay as comfortable as possible. This hotel has not offered anything to help me out in this respect. They lied to me at check in and then when confronted about it all they could say was sorry.

Stayed March 2013, traveled on business
Helpful?
1 Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico805, General Manager at Hampton Inn & Suites Green River, responded to this review, March 28, 2013
I think we have a failure to communicate here. Our desk clerk is emphatic that you were told there was not a refrigerator or microwave in this room and offers a compelling response: "Why would I lie about it? I'd obvously have to deal with the guest a few minutes later if I did that." Let's call the conversation at check in an honest miscommunication. As a Hilton Gold Member you know that you are eligible for upgrades but you also understand those are subject to availability. As you probably know, this hotel runs very high occupancy and no rooms with refrigerators and microwaves were available for your visit. It's possible to reserve those accomodations and not run the risk of them not being available as an upgrade and that's a suggestion we would make in the future if these features are an important part of your visit. Incidentally, current plans are to furnish the entire hotel with refrigerators and microwaves later this year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Green River

Property: Hampton Inn & Suites Green River
Address: 1055 Wild Horse Canyon Rd, Green River, WY 82935-6255
Phone Number:
Location: United States > Wyoming > Sweetwater County > Green River
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Green River
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Green River 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Hampton Inn And Suites Green River Hotel Green River
Hampton Inn Green River

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