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“great experience” 5 of 5 bubbles
Review of Candlewood Suites Gillette

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Candlewood Suites Gillette
Ranked #7 of 25 Hotels in Gillette
Certificate of Excellence
San Antonio, Texas
Level Contributor
3 reviews
“great experience”
5 of 5 bubbles Reviewed March 7, 2013

The hotels staff is great and the pantry is Super! The rooms are great and it is excellent having a full size fridge and stove top! The Beds are really snuggly and awesome, and the pet policy is great1

Room Tip: hotel has smoking rooms on 3rd floor South end
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  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BradRobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope H, Manager at Candlewood Suites Gillette, responded to this review, March 15, 2013
At the Candlewood Suites we believe we offer more than a room to sleep in, we offer an experience. It is feedback such as yours that proves this theory. We are so glad you have enjoyed your stay and everything our hotel has to offer. Thank you for your business and kind words.
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109 reviews from our community

Traveler rating
    73
    26
    7
    1
    2
See reviews for
24
11
1
60
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Gillette, Wyoming
1 review
5 of 5 bubbles Reviewed March 7, 2013

The staff was very friendly and made us feel at home. The accommodations were great. The room was like an apartment. They also were very good with my dog. The little store was handy and reasonably priced. The room was cleaned weekly and well done. I must say I've never stayed anywhere friendlier. I will always stay here when I come to Gillette.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope H, Manager at Candlewood Suites Gillette, responded to this review, March 15, 2013
Thanks for taking the time to tell us about your experience at the Candlewood! It's always nice to hear that we have made your time away from home a little easier. As a pet friendly hotel, we consider your furry four legged pet our guest too! We thank you for being a part of our family by choosing the Candlewood Suites.
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Level Contributor
101 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed February 27, 2013

I am still currently a long term guest @ the candlewood-gillette & have been since dec of 2012.i am enjoying my stay so far,I adore the front desk staff,esp.April,& I enjoy my housekeeper Jo,who not only does a good job taking care of my room,but also visits w/ me like a friend when she cleans my room each week.i just also wanted to comment that I have noticed Fernando is no longer a staff member & that makes me sad! He was so professional,friendly,efficient ,& even knew me & addressed me by first name, which impressed me.i was sad to notice him not here anymore,he was a wonderful addition to your team.thank you all for all your continued hospitality,& I will continue the support on review upon checkout time. Thanks again!

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank PermaVacationer78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope H, Manager at Candlewood Suites Gillette, responded to this review, March 15, 2013
Thank you so much for your kind words and taking the time to mention each team member who has obviously made you feel at home and your stay more comfortable. As an extended stay property, our team grows close to our guests which in turn makes you all a part of our family. We appreciate you staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powell, Wyoming
Level Contributor
109 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

Nice and comfortable. Excellent customer service. Clean, quiet, stay here when I am in Gillette. Only draw back no breakfast. Snowed in and they hooked me up for another night without a problem. Not all rooms have extra seating just desk chairs. Good work area's and the internet works good.

Room Tip: King singles don't all come with a comfy chair or place to sit other then the desk chair. If yo...
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  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ManyRoadsTraveled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope H, General Manager at Candlewood Suites Gillette, responded to this review, February 18, 2013
Thank you so much for your kind words! We love hearing feedback from our guests and especially when it compliments our efforts! Your experience proves that our team deeply cares about each and every guest, the hotel and truly enjoys working at the Candlewood Suites. We thank you for your loyalty to our hotel and look forward to seeing you on your next trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
80 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed January 16, 2013 via mobile

Clean, reasonable price, lots of outlets are all good. Placard on bed says we supply foam pillows. Staff is helpful but untrained on what is a foam pillow. Placard says Priority Club members get free newspapers. I am a member and there is no newspaper. There is also no one to ask because the limited serve concept does not staff the front desk before 7am. Add breakfast/coffee into your cost because Candlewood has none.

I understand limited service, but do not put signs up if you cannot deliver on your promise. Even though it is very quiet and away from roads, there are other choices in Gillette for the same money.

Stayed January 2013, traveled on business
Helpful?
1 Thank KevinBuildsWireless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope H, General Manager at Candlewood Suites Gillette, responded to this review, January 24, 2013
Thank you for choosing the Candlewood Suites Gillette for your stay while in our beautiful town. As Quality Excellence Award winning hotel, we pride ourselves on giving 100% to our guests and taking care of their needs and wants in a timely manner. That being said, I would sincerely like to apologize for the lack of information and communication you received during your experience here. What we failed to inform you was that even though the main office window is closed during night time hours, we have someone on staff available to you 24 hours a day. We also should have explained to you that your paper was located in the Candlewood Cupboard along with breakfast, snack and other food items as well as 24 hour complementary coffee. I can assure you our staff undergoes constant training and we will make sure these issues do not arise again. We thank you for being a loyal member of our Priority Club Rewards Program and hope to see you again at our "Home away from Home".
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Gillette, Wyoming
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 18, 2012

This is a great place to stay - for one night or long term. There are many amenities - patio with gas grills and tables and chairs, free laundry, and a well-equipped fitness room. Rooms are spacious with recliners and kitchenettes. Manager's special (read: free) dinner one night a week. But the best part of my whole experience at Candlewood Suites is the staff - from the General Manager to the front desk staff to the housekeeping staff. Each of the staff members makes it their individual and personal mission to make your stay the best it could possibly be. Rooms are very reasonably priced - great value all around!

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FlyingJoeV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope H, General Manager at Candlewood Suites Gillette, responded to this review, December 20, 2012
It's obvious you enjoyed your stay as much as we enjoyed having you! At the Candlewood Suites we get close with our guests, both short and long term. We strive to make our long term guest feel "cozy" and appreciated with all the extra's we offer. Thank you for making Candlewood Suites your home away from home!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Checotah, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 13, 2012

This is a Great Hotel. The staff is very helpful and friendly. The Rooms are very clean and always have you need.The Manger is very personable and chips in to do what ever it takes to make your stay enjoyable.I will stay there again if I am within 100 miles of there.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jimmy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope H, General Manager at Candlewood Suites Gillette, responded to this review, December 20, 2012
Thank you very much for your kind words! As always it is a pleasure to hear from our guests. Here at the Candlewood we treat our guests like family in order to make them feel as comfortable as possible! Again, thank you for choosing us during your stay and we look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Gillette

Property: Candlewood Suites Gillette
Address: 904 Country Club Rd, Gillette, WY 82718-5572
Phone Number:
Location: United States > Wyoming > Gillette
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #7 of 25 Hotels in Gillette
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Gillette 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Newly constructed all suites extended stay hotel, with all the luxuries of home. Each suite offers a fully equipped kitchen with ample work space. Conveniently located one block from I-90 , the Candlewood Suites Gillette will be your home away from home. At Candlewood Suites Gillette, we put the amenities where they really count: in your room. Designed with your comfort in mind, we offer the ultimate suite for the extended stay guest as well as the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk. high-speed Internet allows you to check email and talk on the phone at the same time. Relax in the overstuffed leather recliner while you enjoy the DVD/CD player. Borrow your favorites from our free video and DVD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. This setting is the perfect choice for business or leisure travelers. Located in Wyoming, the energy capital of the nation. Bring your whole family; pets are welcome at an additional fee. ... more   less 
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