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“Please, Don't stay here!!!”

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Fairfield Inn & Suites Gillette
Ranked #9 of 25 Hotels in Gillette
Certificate of Excellence
Vermillion, South Dakota
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Please, Don't stay here!!!”
Reviewed October 29, 2009

So, as my fiancee and I prepared for our honeymoon (which was set to be in August), we made a reservation at this hotel in February. I thought it would be wise to confirm the reservation about a month in advance. They had lost our reservation. I didn't sweat it too much as they were able to book us another room at or around the same price. We arrived at the hotel the day after our wedding, fairly late at night after a 500+ mile drive. When we arrived, they were again unable to find my reservation. The clerk at the counter was very helpful, and had to run my reservation by the credit card number I gave him. He was able to find it, and it turned out they had simply butchered our last name (which is not hard at all). The room was nice for the night, and rumor has it they have a nice pool. But we had to get up early for another 500 mile day. About a month later, when the credit card bill came, we had been charged for both reservations. I called the hotel and they were thankfully able to clear it up, but what a hassle! I have only been to Gillette twice, and hopefully never have to go back.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JordanCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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171 reviews from our community

Traveler rating
    77
    51
    29
    9
    5
See reviews for
76
50
4
29
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
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English first
Des Moines
1 review
Reviewed September 15, 2009

The Fairfield Inn & Suites in Gillette, WY is one of the cleanest hotels we have ever stayed at. The hotel is clean and the decor is quite beautiful. The attached water park was AMAZING! Our kids loved it and could not stop talking about it for the rest of the trip. This hotel is very impressive and I recommend it to anyone traveling through Gillette.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 7, 2009

My wife and I were traveling back home from a trip to the Northwest, and just stopped here to spend the night. We were amazed with the cleanliness. This was one of the least expensive places we stayed during our two and a half weeks trip, but it was the cleanest. The property is about a year old, and everything is still in good repair. Great place for a quick, overnight stop. Gas stations and a Wal-Mart are close by. Great value, decent free breakfast, and we will stay here again.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 12, 2009

Wonderful hotel! Staff was really friendly. Rooms had wonderful style, bathroom had tile and decore found in high end hotels. Great waterpark attached & free for marriott rewards members. Good breakfast. One of the best fairfield nns we have stayed at.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank packslysol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire UK
Level Contributor
176 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed July 17, 2009

This Fairfield Inn was so much better than the one at Denver Airport. Really nice room with good facilities. Very clean bathroom and room. Excellent stop over for us

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeanjeannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 16, 2009

The best Fairfield property I've stayed at to date, likely what the chain's executives would want a guest to take away from the interior and rooms. Makes you wish that the chain's large-city properties were similarly appointed.

The new waterpark was running at full water flow ... maybe too fast for the little ones to enjoy fully.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRCaesar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billings, Montana
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 30, 2009

Room was okay, water park was nice, but like most Gillette hotels, the staff was rude and horrible. We repeatedly told the clerk that we were paying in cash, but she charged the Visa card we had used to secure the room. We were told we'd get the money back the same day, but 3 days later we still do not have our money back, over $360! So now we have overdraft fees and a bad taste in our mouths. We will not be staying here again, and since the staff was rude and acknowledged that they don't care about this, we even called corporate. They said it was in the hands of the local hotel and they would not do anything to help. Even had the nerve to say, "Hope you stay with Marriott soon!" Right. Those reservations are cancelled!

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MTswimmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FAKhan_9, owner at Fairfield Inn & Suites Gillette, responded to this review, July 10, 2009
Unfortunately we've had a misunderstanding with this hotel guest. First, we do not overcharge for anything at our hotel. We have strong regulations in place to ensure our guests are billed properly. We value each of our guests very highly and make certain that we are attentive to each one of our guests.
In this case they mention "double billing", which, I can confirm with a doubt, never happened. All hotel guests that check into most any hotel have a credit card (or debit card) authorized for the duration of the stay. Regrettably the guest mistook an authorization for a charge (which may look similar with a debit card). We tried very hard to explain what occured, but it was to no avail.
Again, we do not overcharge, but like any other hotel we must authorize the guest's form of payment at check inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Gillette

Property: Fairfield Inn & Suites Gillette
Address: 2577 South Douglas Highway, Gillette, WY 82718-6411
Phone Number:
Location: United States > Wyoming > Gillette
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 25 Hotels in Gillette
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Gillette 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Gillette Hotel Gillette
Fairfield Inn And Suites Gillette
Fairfield Inn Gillette
Gillette Fairfield Inn
Fairfield Inn Hotel Gillette

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