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“Name change and confusion”

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Baymont Inn & Suites Casper East
Ranked #4 of 5 Hotels in Evansville
Level Contributor
66 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Name change and confusion”
Reviewed October 27, 2011

We stayed at this hotel for a conference in Casper. When we booked the rooms, we booked the Comfort Inn. Two days before our stay, we received a call that the hotel had changed names to the Baymont Inn. I called to verify our rooms and it appeared they were quite confused with the changes. She said she would have to call me back. We did receive a call hours later confirming the rooms. Between the first call and the second, I checked online to see what pricing was offered on the Baymont site. When I mentioned the difference in rate, I was told they couldn't offer a better price (even though we could get one online). She said we could cancel if we didn't like it. We should have. When we checked in, they couldn't find our reservations, then couldn't get the credit card machine to work properly. After getting room keys, we were given rooms that had an odd smell throughout the stay. We asked about the smell, but were greated by indifference by the staff. It could be a good hotel, but I think the dust needs to settle on the name change.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jasper87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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308 reviews from our community

Traveler rating
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    78
    71
    50
    42
See reviews for
126
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77
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Franklin, Illinois, USA
Level Contributor
68 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 30, 2011

Clean, pleasant room. Friendly staff. Housekeeping had forgotten to stock some items but the desk staff and management took care of us promptly.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank pontiacnuts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
at78rpm
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed July 24, 2011

There are lots of hotels to stay in when visiting Casper, Wyoming. This is one of the better bets.
My wife and I stayed here and found the bed comfortable, the sheets and pillows quite delightful.
The room was clean and spacious, as was the hallway and front desk area. Front desk personnel were very friendly.
Within walking distance are an IHOP and an Outback Restaurant. If you like those places, consider that a plus.
The indoor pool and hot tub (hooray for indoors!) are available from 6 a.m. to midnight, which is a pleasant difference from other hotels.
We would happily stay here again.

Room Tip: There don't seem to be any bad rooms.
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank at78rpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicagoland
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 4, 2011

The facility is below what I've experienced at other Comfort Inns. Cobwebs in the corner, marks on the walls and doors and you can hear every door slam down the hall. I've stayed in much nicer Comfort Inns and thankfully I'm only passing through and not staying more than one night. Pool is open until midnight and the group of teenage girls in the next room running back and forth made our stay extra unpleasant.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank roonsters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morris, Illinois
Level Contributor
191 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
Reviewed July 9, 2007

We called ahead to the Comfort Inn reservations number about 1 1/2 hours before arriving in the area and booked a room of our choice. Upon arrival, we found a line at the check-in desk, much like Las Vegas. It turned out that they were all walk-ins looking for a room, but the inn was sold out. We must have gotten one of the last rooms. The Casper Rodeo & Carnival was starting the next day and everything was full! We had good luck! Also, the hotel was really nice. The room large, quiet and comfortable. (In the early morning there were train whistles, but that can't be helped). The breakfast was sufficient and all items kept full. The pool looked very nice and clean, but we did not use it. Internet service was a bit slow on occasion. The staff was very nice. In all, a very pleasant stay.

  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank FarAndWide_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Park, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 11, 2006

Don't be fooled by the location on the address, this hotel is close to Casper and worked out perfectly for our activities in Casper. Make sure you aren't looking to visit Evanston, WY---this is Evansville, on the outskirts of Casper, WY.

Made our reservation on the hotel's web site---used the "internet users" discount and did better than any other web site/discount. Be sure to watch also which hotel is most expensive---the Sleep Inn's rates were more expensive than the Comfort in the same town and it had less amenities for our family.

We had 4 people (2 kids and 2 adults) in our group, so booked the 2 queen bed room.

Check in was smooth with one of the most friendly front desk clerks I have encountered in a long time---very informative and helpful on dining, directions, etc. Great employee! We checked in at 7pm and our room was ready to go. Most of the non-smoking rooms were upstairs (which is what we requested), so if you want downstairs non-smoking, be sure to request it. The room was very clean, linens new looking and large size room. We took in our luggage, then went to dinner.

The IHOP next door is closest--but it isn't a 24 hour IHOP. Service was slow, friendly, but slow. It is a brand new restaurant and staff quite new as well. Food was good, typical IHOP cuisine.

Returned to the hotel and made our way down to the pool. It is an indoor pool, but quite small. Not too deep, the kids loved it, great play pool! Not good for lap swimming as it just isn't that long. The hot tub was wonderful---really just what we needed after a long day on the road.

Continental Breakfast the next morning was typical fare--muffins, donuts, cereal, etc. The area was kept well stocked and clean as people ate and went on their way.

Staff was excellent, room exceptionally clean and a great value for the room! :) We would stay here again, and are planning on doing so next time we are in the area.

  • Liked — Location, staff and ammenities
  • Disliked — None
  • Tips/Secrets — Watch the hotel's website for the best deals on rates....sshhhhh, our little secret! :)
  • Stayed October 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AliceKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebraska
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 28, 2004

While outwardly appearing clean and relatively new, this motel was a disaster! Started out with desk help that could not find my reservation (We had a confirmation # and that scared her into giving us a room). Room was advertised as having a refrigerator but the motel had none. The tub in our first room did not drain so they moved us to the second floor (no elevator or offer of help) to a room in which the air conditioner did not work. Both rooms were filthy and the beds were made by throwing the sheets and blanket on the bed and covering them with the comforter. Did not have a suitcase stand in the entire motel. At breakfast the next morning the toaster did not work. We left before the ceiling tiles started falling! For only $5 a night more we went into Casper and stayed at a Hampton Inn with a clean, functional room and wonderful breakfast buffet. Sorry I had to give this place one star, it didn't deserve even that. Avoid at all cost.

  • Stayed June 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Baymont Inn & Suites Casper East

Property: Baymont Inn & Suites Casper East
Address: 480 Lathrop Rd, Evansville, WY 82636-9536 (Formerly Comfort Inn)
Phone Number:
Location: United States > Wyoming > Evansville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Evansville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Casper East 2*
Number of rooms: 56
Official Description (provided by the hotel):
The Baymont Inn and Suites is conveniently located near attractions, like the Casper Planetarium, the Central Wyoming Fair & Rodeo and the Tate Geological Museum. Fort Caspar Museum is just minutes from the hotel. For recreational activities have fun at nearby Hogadon Ski Area and Alcova Lake and Fremont Canyon. This Casper East, WY hotel hosts parts of the Oregon Trail and is the gateway to many of the most scenic and historical sites in the northwest. ... more   less 
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Also Known As:
Comfort Inn Evansville
Evansville Comfort Inn

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