I brought my family of four to the Bistro for dinner one day in early summer. They were busy and told us to expect a fifteen minute wait. There were a few other parties waiting outside but no one took down our name, which I thought was strange. After twenty minutes had gone by I went to check on a table. I was told it would be fifteen minutes. I explained that it had already been twenty minutes then I sat patiently. We were seated fifteen minutes later.
We had a table by the window and were in the main flow of employee traffic. Thirty five minutes later, despite having made eye contact with many passing employees and having neatly stacked our menus, we had yet to be given water or to be acknowledged by anyone.
I am incredibly patient and forgiving when it comes to restaurant service having worked at many in the past. That said, this was the first time I've ever walked out due to poor service.
We went down the road to the Cowboy Cafe and were served good food in a very timely manner.
I have managed a number of restaurants in the past and always appreciated customer feedback whether bad or good so I called the Bistro to let the manager know what had happened. His first reaction was to say that he couldn't offer me any reimbursement. I assured him that I had only called to pass on the information so he could improve his operation. By the end of the call he insisted on sending me a gift card so my family and I could come back and try the food. It's been three months and no sign of a gift card.
Customer service has to come first. I understand that things take longer than expected sometimes and i have zero problem with that. If someone would have said, "We're sorry but it will be a few more minutes," this may have been a five star review. Being completely ignored for more than half an hour is unacceptable. Nostalgia Bistro has lost a potential customer for life and I will suggest others try one of the other fine restaurants Dubois WY has to offer.