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Reviews (81)
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72 - 77 of 81 reviews
Reviewed December 5, 2009

Trash under the beds, urine down the sides of the toilet, soap scum in sink and on shower walls... We were told the place was brand new but it looked like years of abuse. The location is absolutely georgious! From the outside it looks very nice and well planned. The staff was not rude, but certainly not interested. If the other lodges in the area are full, I would plan to go somewhere else for vacation next time. Since it was "new" we thought it would be nicer. We cut our stay short to get out of the filth.

  • Stayed: November 2009, traveled on business
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2  Thank WeLove2hike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2009

We stayed at The Passage while on a vacation mixed with a day of business. When we first arrived we requested a room at the rear of the lodge so we had a view of the woods rather than the gravel parking lot. After ten minutes of "that's impossible," the person at the desk got us the room. When we went to the restaurant the first night the waitress threw some menus on the table and told us everything they didn't have available that night. She said if we could find anything to eat, we could stay, and walked off. The room was not cleaned while we were there. One morning we had 2 clean towels and a fresh bathmat. That was it. Trash was never emptied. There was a coffee pot in the room, but the coffee packets were never replaced as they were used. We requested an iron one evening and were told they couldn't get one until the next day. They said they would have it to us by 7;30. No one showed up. We definitely would not recommend this hotel to anyone. We did have some good meals at Bear Lodge as a result of our rude waitress at the Passage. The breakfast menu at Bear Lodge is great! The scenery in the Bighorn is amazing.

  • Stayed: July 2009, traveled as a couple
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2  Thank Jessica2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2009

We stayed here in 2008 and enjoyed it so much we decided to return this year! We stayed in the new hotel and the beds are so comfortable. The pool was nice, the hot tub however, had a bad "fishy" smell. We enjoy the Burgess Junction area for fishing and hiking. We also enjoy seeing all of the elk and moose that roam through the area.

  • Stayed: June 2009, traveled with family
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Thank dmljkaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2009

The passage resort was AWESOME! Our room was HUGE and spotless. The bed was large, soft, and comfy.

We had a room in the hotel part of the resort, not a cabin.

The people who work here are all very nice. We got to to a variety of activities, even horseback riding!!!

The only bad part about this resort was the resturant. When we got there I ordered salad and they were out of it?? Very weird. Then the waitress forgot to bring a variety of things to our table. We couldn't quite figure out if she was busy and stressed (although it was not very crowded) or just wasn't really concerned . . .

Overall I would HIGHLY recommend this hotel, but NOT the resturant.

  • Stayed: July 2009, traveled as a couple
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1  Thank HonestLadyTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2009

My father and my two teenage girls were traveling home from the Great Lakes region and wanted to stay in a scenic location on the way home. We made reservations at The Passage Resort, traveled at least an hour off our course to stay in the beautiful Big Horn mountains! We were late in arriving -- but we called in advance and notified the desk clerk that we would be checking in late. We arrived at approx 9:30 pm and were given a cabin with 4 twin beds. When we got to our room, we discovered that two of the beds had balled up linens under the bedspreads - the beds had been slept in and the linens were dirty, had never been changed. The other two beds had at least been made...but we were unsure if they had been used and just made up, as the linens on those beds were very wrinkled too. We attempted to call the front desk; the clerk had gone to bed and was not answering the phone. We went to the lodge and it was locked up. Eventually, we left a message on the phone about what happened and ended up sleeping on the two possibly-clean beds (four people on two twin beds, what fun). Although we left a very detailed message, we never heard back from the front desk. Needless to say, we left very early the next morning. A terrible experience - would never return.

  • Stayed: July 2009, traveled with family
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1  Thank binkybonk2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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