We made a reservation request for this hotel for a one night stay in August. As we didn't get a confirmation, we cancelled the next day in the morning. We received a confirmation the same day we cancelled but in the evening. The hotel had charged the full amount of the deposit. After complaining by email, Debbie refunded part of the deposit but retained 50 dollars. We argued once more by email that we had cancelled the reservation before the booking was confirmed and requested a full refund of the deposit. We have been ignored and the hotel has retained 50 dollars of our money. We have had no replies from Debbie to our complaining emails except for the one telling us they were partly refunding the deposit they had taken. They have ignored all subsequent communication.

My husband and I originally booked lodging at the property next door, but due to a family emergency that lodge was partially closed, so we chose to move to the Elephant Head Lodge. We were pleasantly surprised when we arrived at the Elephant Head Lodge and thoroughly enjoyed our two night stay. We were warmly welcomed by the owner who showed us our cabin prior to booking our stay. The log cabin was built in 1913, but was very clean, fresh, and cozy, although small.

The night we arrived we enjoyed an outstanding dinner in the restaurant. Interestingly, we ran into a woman a few nights after we left the lodge, who lives near the lodge, and said the Elephant Head Lodge Restaurant is her very favorite place to go out to dinner. No surprise! My husband and I will definitely be back to Yellowstone and will stay at the Elephant Head Lodge again.

The only disadvantage to this property is that they don't have horses available. The owner was very gracious to book a dinner ride for us at a neighboring ranch ,so we were able to enjoy the whole Wyoming experience! I highly recommend this place!

We visited Elephant Head during our trip to Yellowstone. Our cabin was clean and cozy...nothing fancy but we wanted the cabin experience. The restaurant food was good...but very pricey compared to other lodges in the area. The staff was very friendly and willing to do whatever they could to make our stay fun and enjoyable. There's no cell service, but there was a telephone available for guest use. There isn't any Wi-Fi available to the guests, although there was a small computer we could use in the lodge. There just wasn't much to do. There was a small playground and games available in the lodge, but, in spite of what the brochure and signs advertised, there were no horses or trail riding at this lodge. So there really isn't much for young children to do. We enjoyed sitting at the bar and talking to the other guests and various staff members. However, the lodge is severely understaffed to be able to clean cabins, do maintenance work, operate a bar, and run a restaurant. Many times the person cleaning our cabin also served us our meals and helped prepare them. The staff turnover appeared to be high and this is not a sign that the business is thriving. Considering how much we paid for the cabin...and not having any extras except for lodging, it would seem that management could afford to hire more staff. Those working while we were there were doing an outstanding job, considering the circumstances. The cabin cleaners had to carry all their supplies up the fairly steep inclines as a cart would not be able to navigate through the ruts. (Other places we stayed had golf carts or "Gators" for the staff to use.) I was also quite uncomfortable, as a paying guest, to hear unnecessary criticism by the manager to members of the staff. This place has so much potential and I loved the cabins and personable and helpful staff. It's just fairly overpriced compared to other lodges in the area and the extras that they offer.