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“Not What Expected”

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Best Western Plus Frontier Inn
Ranked #2 of 33 Hotels in Cheyenne
Certificate of Excellence
Lethbridge, Canada
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not What Expected”
Reviewed September 3, 2013

Surprised hotel was out of town. Hotel map provided was inadequate. This was not what we expected to find from a Best Western Plus. The room reservation was not correct. I had asked for a 2 night stay and when we got there it was only for 1 night. Therefore, we were not able to get the type of room we wanted.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daphne I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica A, Front Office Manager at Best Western Plus Frontier Inn, responded to this review, September 12, 2013
I'm sorry to hear that you had such trouble with your reservation when you arrived with us. I apologies that your expectations were not met. We hope that you will give us another chance to exceed your expectations. I would be more than happy to personally assist you in making a future reservation. You can contact me at the property 307-638-8891 or you can email me directly at frontierinn.cheyenne.fom@gmail.com. I hope to hear from you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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477 reviews from our community

Traveler rating
    258
    158
    49
    9
    3
See reviews for
163
179
31
66
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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English first
Pennsylvania
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 2, 2013

We were really surprised to find that this hotel was outside town on the highway, next to a truck stop. We thought we were staying in Cheyenne. Hotel was OK and we did not really hear the trucks. Thank goodness. You get what you pay for and this one was really inexpensive. No major issues. It was average for an inexpensive hotel. Would much rather have stayed near town.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TripAdFanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica A, Front Office Manager at Best Western Plus Frontier Inn, responded to this review, September 12, 2013
We are so glad to hear that we met your expectations. The entire staff here works hard to make sure every guest gets excellent service. Our location is a little ways out of town but we try to offer our guests with plenty of guidance and suggestions as to what the Beautiful city of Cheyenne has to offer. We sincerely hope that next time you are in the area you will stop in and see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grosse Pointe Farms, Michigan
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 2, 2013

We picked this hotel as our waypoint from Denver to Custer, SD based on the Trip Advisor reviews. The hotel was clean and the service was good, but the hotel was so loud. We had people partying on our floor late at night and the road noise from I-80 was very loud. My wife only slept a few hours, my daughter was up most of the night, and it just about ruined the next day for us.

If you stay here, make sure to request a room on the opposite side of I-80 and bring ear plugs.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank golfnbeachnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica A, Front Office Manager at Best Western Plus Frontier Inn, responded to this review, September 12, 2013
I'm sorry that your family and yourself were unable to have a good night sleep while with us. I understand how important that is while traveling. It is always in the best policy to contact the front desk immediately so that we can solve the problem as fast as possible. We hope that you will give us another chance and we can’t wait to see you again!
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Kansas City, Missouri
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 1, 2013

The room was very clean and quiet. The hotel had a nice decor. Two local channels did not work. One was NBC. I advised the front desk. Terrible breakfast: cold sausage gravy and hard biscuits. How can you goof up scrambled eggs? Should have had cereal.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Warren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica A, Front Office Manager at Best Western Plus Frontier Inn, responded to this review, September 12, 2013
Thank you very much for filling out a survey about our hotel. I am truly sorry that breakfast was not good during your stay. We have been working very hard to improve our breakfast foods and offer the guest the best possible experience. I encourage you to contact me directly with any suggestions you may have. I can be reached either by phone at 307-638-8891 or by email at frontierinn.cheyenne.fom@gmail.com. I look forward to hearing your suggestions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 31, 2013

Have stayed at this motel for a few years and liked it until it changed hands. Staff is not as friendly or helpful. Lighting in the room and bathroom is poor at best. Breakfast items were not well maintained, tables and counters were dirty. Mattress was lumpy.
The pool and hot tub were clean and well maintained. Parking lot is well lit.
I travel for work so good motels that are comfortable, clean and safe mean a lot to me.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 51BetteS19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer G, Owner at Best Western Plus Frontier Inn, responded to this review, September 4, 2013
I am so disappointed to hear that you did not have a good experience at our hotel. As one of the new owners, I would greatly appreciate the opportunity to find out what you feel we are not doing right. It is our goal to not only meet, but exceed each of our guest's expectations. Please feel free to contact me on my direct line at (308) 249-7461 to further discuss these issues. Thank you for your feedback and I hope you give us another opportunity to "Wow" you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, IA
Level Contributor
3 reviews
3 hotel reviews
Reviewed August 27, 2013

We were very satisfied with the room and staff. Received everything we requested and staff was most helpful. Breakfast was great, the only problem there was that the room was pretty small for the number of people eating at one time. My traveling partner used a walker, so it was tight quarters for breakfast, but that would be the only negative about the experience.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank the3cats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica A, Front Office Manager at Best Western Plus Frontier Inn, responded to this review, August 28, 2013
I'm glad to hear that we were a "great place" for you and your family on your road trip. We have started opening up our meeting room when we become too busy in the breakfast area so that all of our guests can be comfortable. We can’t wait to see you again and give you another great experience at the Best Western Plus Frontier Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
coon rapids, United States
1 review
Reviewed August 26, 2013

BestWestern Frontier Inn at Cheyenne, WY is a really nice place to stay. Everything still looks new and very clean. We definitely enjoyed our stay there and we would like to stay there again when we stop by Cheyenne, WY. The breakfast menu is excellent.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Joko S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelica A, Front Office Manager at Best Western Plus Frontier Inn, responded to this review, August 28, 2013
We really appreciate all the positive feedback and the great review. We can’t wait to see you at breakfast soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Frontier Inn

Property: Best Western Plus Frontier Inn
Address: 8101 Hutchins Drive, Cheyenne, WY 82007-1847 (Formerly Sleep Inn & Suites Cheyenne)
Phone Number:
Location: United States > Wyoming > Cheyenne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Cheyenne
#1 Business Hotel in Cheyenne
#1 Family Hotel in Cheyenne
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Frontier Inn 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
The Best Western Plus Frontier Inn is conveniently located off East I-80 at Exit 367. We are the "quietest" hotel in town and we will make sure you are comfortable with our "Frontier Inn hospitality"! We offer fresh baked cookies during every day at check-in and have a delicious hot breakfast with: build-your-own waffle bar, hot breakfast meats and eggs, yogurt, fruit, sweet breads, hot and cold cereals, and more. We offer complimentary hot coffee 24/7, an indoor heated pool and hot tub, fitness center, guest laundry, free wifi, business center and meeting room. All rooms have 32-inch flat screen televisions, a microwave, refrigerator, coffee maker, hair dryer, iron and ironing board and safe. ... more   less 
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Also Known As:
Sleep Inn Cheyenne
Cheyenne Sleep Inn

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