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“Not a bad stay”

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Holiday Inn Express Hotel & Suites Cheyenne
Ranked #11 of 32 Hotels in Cheyenne
Certificate of Excellence
Reviewed September 16, 2013

This was the last stop of eight on our road trip around Colorado, South Dakota and Wyoming and I have to say that it was a good end to a great holiday. We only stayed for one night before our final journey down the I-25 back to Denver, which was conveniently located just down the road from the hotel.

The area the hotel is located in is nothing special and we had a lovely view across the car park to the Home Depot from our room! However, there was an Outback Steakhouse a short walk away from the hotel which was handy as the hotel itself does not have a restaurant.

The room allocated to us was huge which was useful for the final packing of the suitcases. It was spotlessly clean and had all the amenities we required. It was nice to see Bath & Body Works White Citrus toiletries in the bathroom - I had bought the body spray and moisturiser earlier in the holiday as I liked the fragrance so much.

Many of the previous reviewers had complained about the noise from the trains - yes, they did extended whistles as they went past (hopefully for a purpose rather than to annoy) but they didn't really disturb our sleep. What did wake me up early in the morning was the clanking of what I assume were water pipes as the early risers started to have showers.

There was a reasonably good choice for the included breakfast - I was happy with the cereal, toast and orange juice - and it was all well presented.

Overall, we had a good but brief stay at the hotel and it suited our purposes.

Stayed: September 2013, traveled as a couple
Thank Angie49a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 - 119 of 211 reviews

Reviewed September 6, 2013

The train passing close to this HI Express is a factor when considering this hotel. The hotel itself is a typical HI Express with nice, comfortable beds and staff. Breakfast was good but I heard several people talking about the railroad noise. There must be a stop for the trains nearby. There are several other hotel in this very area so I would not stay at any of them.

  • Stayed: August 2013, traveled as a couple
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Thank fuz13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Cheyenne, responded to this reviewResponded September 21, 2013

Dear fuz13,

Thank you for your review. We are very glad that you were able to use the location of the hotel to your advantage during your stay here. We strive to exemplify comfortable and relaxing environments with all the amenities you need and more, and I am sorry this was not provided for you particularly with the outside noise. We are always working to improve our hotel so your comments and suggestions have helped.

Thank you again for staying with us and please let us know if there is anything you need during your next stay.

Sincerely,

Zelyn N
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

We made a reservation via internet. We were in a traffic jam due to road construction and we were hours late arriving in Cheyenne, our cell phones were not getting signals. When we arrived the front desk was wonderful and was able to confirm our reservation. Pleasant staff. Enjoyed our stay

  • Stayed: October 2012, traveled with family
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Thank skypolice68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2013 via mobile

There is a train that goes by ALL night long from midnight to 7am. It's unbearably loud and disruptive. Our room was saturated with smoke. The plumbing was outdated and worked poorly. The room was stifling (hot). It was small beyond belief and old and poorly maintained. Stay far away!!!

  • Stayed: August 2013
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Thank tipandchimmy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
judy c, General Manager at Holiday Inn Express Hotel & Suites Cheyenne, responded to this reviewResponded August 19, 2013

Thank you for taking the time to share with us your concerns with your stay at our Holiday Inn Express Hotel and Suites in Cheyenne,Wyoming. Your feedback is very valuable to us! I am sorry your stay was unsatisfactory; as for the train noises: due to the diligence of the railroad company,the city of Cheyenne,and several of our hotel partners, construction is set to begin soon to help alleviate the noise issues caused by the trains.
As our hotel is a non-smoking facility,I was saddened to hear it smelled of smoke. I wish I had known that,as I would have taken steps to correct that issue for you. We are only a little over nine (9) years old,however,due to the dedication of our management company to give our guests the very best,we are scheduled for a complete remodel starting in November of this year.
Again,I sincerely apologize for your unsatisfactory stay.
Sincerely,
Judy Cuthbertson
General Manager

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Reviewed July 29, 2013

We stayed from July 25-28 for the Frontier Days celebration. Our check-in was smooth and our king mini-suite ready. We were invited to enjoy the little dinner buffet which consisted of spicy wings (very) and BBQ pulled pork along with macaroni salad, potato salad, brownies, cookies, and drinks. It wasn't haute cuisine but it was hot, filling, and flavorful. Ou room was quite spacious and well appointed. The water pressure in the shower was good. The refrigerator kept our drinks really cold. My only negatives would be that on our second day, we had to request towels as the cleaning lady did not leave any(?!?!) and you better get down rather early for breakfast because the early risers wipe it out. We just went to a restaurant and got breakfast instead. Wasn't A big issue to us but might be to others so FYI. The location of the motel is handy to just about everything as it is at the intersection of the interstates and a major thoroughfare of the city.

Would I stay here again? Absolutely. room was spacious,clean,and cool and a shout-out to Travis for taking care of us. But a warning to fellow travelers: be prepared to pay approximately TWICE the normal rate during the rodeo and frontier days. To us it was worth it, but it might not be to others. :-)

Stayed: July 2013
1  Thank peastertexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2013

We had two rooms reserved during Frontier Days. Both were available when we checked in, they were right next to each other, which we appreciated. Upon checkin we were invited to have some food from the buffet that was available from 5-7 p.m. Very nice! Good breakfast, good shower, clean rooms. Pleasant staff. Nice room with king bed and comfortable chair, coffee maker, microwave and extra sink. All around very positive stay.

  • Stayed: July 2013, traveled with family
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Thank kkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

We spend six days here during thé Frontier Days as à family of five.we Côme from Paris every two year in Cheyenne And havé tried many hôtels....untel we found this one !
Huge juge room With plenty of space for us all. Thé only minus was that we took café of asking for à single folding bed for our little boy aged 8 . It was not ready when we arrived And havé been à aimable only thé second day...but the nightshift concierge helped us thé best hé could to fins us à solution (which hé did) .breakfast is great, thé kitchen is ready to be used, thé pool is enough to refresh from à Parade or Rodéo day. We'll definteley return !

Room Tip: Family room
  • Stayed: July 2013, traveled with family
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Thank LadyWyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Cheyenne

Address: 1741 Fleischli Pkwy, I-25 Exit 9, Cheyenne, WY 82001-3355
Phone Number:
Location: United States > Wyoming > Cheyenne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Cheyenne
#6 Family Hotel in Cheyenne
#6 Business Hotel in Cheyenne
Price Range: $119 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Cheyenne 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Enjoy Cheyenne s newest and finest lodging accommodations. The Holiday Inn Express Hotel & Suites is located just minutes from the Frontier Rodeo grounds and just 3 miles from the historic downtown district. All guests can enjoy the indoor pool and spa, spacious fitness center, fully stocked business center, meeting rooms and the Express Start Breakfast with no extra charge. Each oversized guest room comes with a microwave, mini-fridge, iron and ironing board, free wireless, high speed internet access, extra large work desk with ergonomic chair, 2, two line phones, ultra comfortable pillow top mattresses, and a spacious bathroom area. The hotel is conveniently located to a wide variety of shops, restaurant and outdoor entertainment opportunities. Come and enjoy Cheyenne s finest hotel, the Holiday Inn Express. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Cheyenne
Holiday Inn Cheyenne
Cheyenne Holiday Inn Express

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