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“Rude Staff & Reservations Mean Nothing to this Hotel!!”

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Holiday Inn Express Hotel & Suites Cheyenne
Ranked #12 of 33 Hotels in Cheyenne
Certificate of Excellence
Minneapolis, MN
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Rude Staff & Reservations Mean Nothing to this Hotel!!”
Reviewed April 14, 2012

We made reservations at this hotel for a room with a king sized bed two months in advance of our visit. We are also IGH Priority Club members. Upon arrival, we were given a room with two double beds. We showed them our reseveration confirmation that we printed out to prove we had a confirmed king sized room. They told us that reserved rooms are issued the morning of arrival, and by the time they got to our reservation, the king sized rooms must have all been issued and there was nothing they could do about it. We said so basically, you overbook your rooms and they said yes! They were very dismissive and rude and obviously have never been trained in hospitality.

We always reserve king sized beds because my husband is tall, and needs the extra length the king size bed have. He woke up with an awful backache from having to try and sleep diagonally in the too short double bed. To top matters off, the bathroom was not clean, and the shampoos, etc. had all been used by a previous guest and had been nicely displayed on the counter. I would never consider staying at this hotel again. This really put a sour taste in our mouths for EVER staying at another Holiday Inn property if this is how they work their reservation system!!

Room Tip: Go to a different hotel!!
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  • Stayed June 2011, traveled as a couple
    • Value
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Helpful?
1 Thank melosis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Cheyenne, responded to this review, May 24, 2012
Dear melosis,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,
Jaime W
Case Manager
IHGCare
Reference # 27730763
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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197 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
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English first
Casper, Wyoming
1 review
Reviewed February 28, 2012

Great hotel very clean and has decent breakfast. Had to attend a last minute meeting and had to take kids along, Chris the front desk awesome dude was able to get us in a room early so they could swim and we could be present for meeting.

I stay there often on business and have yet to be disappointed.

Room Tip: 3rd floor -place is pretty quite but I always stay high to avoid any banging noises above my head
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  • Stayed February 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank andy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casper, Wyoming
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 1, 2012

This is one of the best hotels in Cheyenne. The staff is great, I have never had a bad night stay here in 2 years. I stay here for both Business and Personal stays.

Room Tip: Not a bad room in the hotel
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  • Stayed December 2011, traveled on business
    • Value
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Helpful?
1 Thank wyoavsfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
115 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed November 4, 2011

We usually stay at the Holiday Inn on state business, but the hotel has seen better days and we almost always experience issues there. The Holiday Inn Express was very comfortable and a much nicer hotel! My room was smaller but the bed was comfortable and clean. The front desk staff was very efficient and helpful and the breakfast is similar to a Hampton Inn. Would certainly stay here again. None of us experienced any noise from the railroad during our stay and I was not aware there was one nearby.

  • Stayed November 2011, traveled on business
    • Value
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Helpful?
1 Thank Wyoming_traveler_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Montana
Level Contributor
201 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed October 26, 2011

Just wanted to express my feelings about the Holiday Inn Express in Cheyenne. Not only is the staff some of the friendliest that I have met in a long while, the property is great. Safe, clean, rooms are great, wifi is unfailing and plenty of channels on the tv. Well lit, not using cork screw bulbs that won't light the room. It seems new, the carpet is for sure. The have a good booking history so make reservations. It is much quieter than the Inn @ Limon CO where I spent last evening, no truck stop next door. I do hear a train occasionally but not a bother. The staff has acted as my weather person and sounding board for travel decisions during some unexpected inclement weather. Bed are comfortable and there are some interesting places to eat downtown, try the Shadows brew pup and restaurant. I will check out the Albany tonight. There is a good breakfast here. There is only one issue: they need to use a finer grade of sand paper for the toilet tissue but I bet they don't have issues with folks lifting it.

Wonderful property... I highly recommend it! Hats off to Chris and his boss, Brittney too!

Room Tip: Talk to the staff they won't steer you wrong.
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  • Stayed October 2011, traveled solo
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Helpful?
3 Thank Dannie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellesmere Port, United Kingdom
Level Contributor
175 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed October 12, 2011

The hotel is located very near to a railroad crossing so every train blows it's whistle when crossing. We heard the train noises on our arrival so we asked reception if it went on all night. We were assured that the trains stopped at 9pm. The trains didn't stop so the noise went on all through the night ! Neither of us slept much. We couldn't face a 2nd night so we went to reception to check out early. We explained why but the guy did not seem to bothered. He apologised and said that the girl on duty for our check-in was new and she shouldn't have told us that the trains stopped at 9pm. Don't know how all the other reviewers managed to sleep through the train noises. Did email HIE Customer Services but only got a lukewarm response.
Would never stay here again. The Outback was handy but crowded because it's the only restaurant for 8 hotels !

Room Tip: Choose another hotel further away from railroad.
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  • Stayed September 2011, traveled as a couple
    • Value
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Helpful?
1 Thank pottsfamily61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
71 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed September 30, 2011

We spent a September Saturday night in a small suite at this Holiday Inn Express, which is very well-located on the southwest side of town. It's a pleasant hotel, with nice art in the public areas, the rooms are attractive, and two public computers connected to the internet worked well. But the cost was $136, and with all the hotels in town we didn't get a very good deal. First off, our keys would not work so we had to return to the desk. Then, the air conditioner in the room functioned poorly, and the room remained stuffy until after we went to sleep. The bathtub had black and orange fungus around the edges. Plus, the room could have been better furnished for a suite. We had a good easy chair, but no loveseat or sofa. I expected more than this.I told the front desk of my concerns upon checkout, and the man didn't seemed to care much. I also emailed Holiday Inn Express but have heard nothing back.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bigredjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Cheyenne

Property: Holiday Inn Express Hotel & Suites Cheyenne
Address: 1741 Fleischli Pkwy, I-25 Exit 9, Cheyenne, WY 82001-3355
Phone Number:
Location: United States > Wyoming > Cheyenne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cheyenne
#6 Family Hotel in Cheyenne
#6 Romantic Hotel in Cheyenne
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Cheyenne 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Enjoy Cheyenne s newest and finest lodging accommodations. The Holiday Inn Express Hotel & Suites is located just minutes from the Frontier Rodeo grounds and just 3 miles from the historic downtown district. All guests can enjoy the indoor pool and spa, spacious fitness center, fully stocked business center, meeting rooms and the Express Start Breakfast with no extra charge. Each oversized guest room comes with a microwave, mini-fridge, iron and ironing board, free wireless, high speed internet access, extra large work desk with ergonomic chair, 2, two line phones, ultra comfortable pillow top mattresses, and a spacious bathroom area. The hotel is conveniently located to a wide variety of shops, restaurant and outdoor entertainment opportunities. Come and enjoy Cheyenne s finest hotel, the Holiday Inn Express. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Cheyenne
Holiday Inn Cheyenne
Cheyenne Holiday Inn Express

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