We made reservations at this hotel for a room with a king sized bed two months in advance of our visit. We are also IGH Priority Club members. Upon arrival, we were given a room with two double beds. We showed them our reseveration confirmation that we printed out to prove we had a confirmed king sized room. They told us that reserved rooms are issued the morning of arrival, and by the time they got to our reservation, the king sized rooms must have all been issued and there was nothing they could do about it. We said so basically, you overbook your rooms and they said yes! They were very dismissive and rude and obviously have never been trained in hospitality.
We always reserve king sized beds because my husband is tall, and needs the extra length the king size bed have. He woke up with an awful backache from having to try and sleep diagonally in the too short double bed. To top matters off, the bathroom was not clean, and the shampoos, etc. had all been used by a previous guest and had been nicely displayed on the counter. I would never consider staying at this hotel again. This really put a sour taste in our mouths for EVER staying at another Holiday Inn property if this is how they work their reservation system!!
- Official Description (provided by the hotel):
- Enjoy Cheyenne s newest and finest lodging accommodations. The Holiday Inn Express Hotel & Suites is located just minutes from the Frontier Rodeo grounds and just 3 miles from the historic downtown district. All guests can enjoy the indoor pool and spa, spacious fitness center, fully stocked business center, meeting rooms and the Express Start Breakfast with no extra charge. Each oversized guest room comes with a microwave, mini-fridge, iron and ironing board, free wireless, high speed internet access, extra large work desk with ergonomic chair, 2, two line phones, ultra comfortable pillow top mattresses, and a spacious bathroom area. The hotel is conveniently located to a wide variety of shops, restaurant and outdoor entertainment opportunities. Come and enjoy Cheyenne s finest hotel, the Holiday Inn Express. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Cheyenne
- Holiday Inn Cheyenne
- Cheyenne Holiday Inn Express