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“Central Plaza Hotel Cheyenne, WY. Do NOT stay here!”

Central Plaza Hotel
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Central Plaza Hotel
Ranked #30 of 32 Hotels in Cheyenne
Amarillo, Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Central Plaza Hotel Cheyenne, WY. Do NOT stay here!”
1 of 5 bubbles Reviewed August 4, 2010

Even if you are only looking for a room at the cheapest price, I still wouldn’t recommend this hotel! This whole Cheyenne Frontier Days hotel rates that are double and triple of the normal pricing and 30 day cancellation policy is ridiculous! I really doubt the good reviews on this site are legitimate, because the place was very dirty, run down, and smelly! If they did renovations or upgrades since 2006, when the new owners purchased it, I couldn't see any evidence of it. As stated in other reviews, the elevator was dirty, the carpets needed cleaning in the hallways and it was dingy. Now let me describe my room. The door had a huge gap at the bottom allowing the heat to pour in and the air conditioner above the door did not cool the room. It had duck tape holding part of it up and it only blew out of one vent , which went straight up to the ceiling. There was a used napkin crumpled up on the floor below the TV stand. The chair had grimy stains on the armrests. The beds, linens, and furniture all looked to be of very low quality. Maybe they were purchased at yard sale somewhere. The bathroom area seemed to be fairly clean until I looked further. Yuck! There was no coffee pot or hair dryer. The three styrofoam cups near the sink were just stacked there with no plastic cover to keep them clean. When I was leaving I noticed that someone had thrown up on the sidewalk outside the hotel. Obviously I did not feel it was safe to stay there. Unfortunately there were no other rooms available at any hotel or motel close to Cheyenne, believe me I tried for find one for quite a while . After driving several hours to attended Cheyenne Frontier Days and a concert, I then drove two more hours just to avoid staying at that hotel. By the way, the concert was great and the festivities were fun! The town officials should mention to these hotel owners, that they are not promoting a good image for the town. They are certainly not leaving people with the desire to return to their town. I will definitely make other arrangements to avoid staying in Cheyenne, if I ever go back to their Frontier Days Rodeo and Celebrations!

  • Stayed July 2010, traveled solo
    • Value
    • Rooms
    • Cleanliness
Helpful?
5 Thank AmarilloGirl63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 reviews from our community

Traveler rating
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    23
See reviews for
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    1.5 of 5 bubbles
  • Rooms
    1.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    1.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
oregon
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed October 4, 2009

I don't know where the nice rooms were that the other reviewers stayed in, but ours was awful. It was blustery the day we were there, and the door was so drafty that it allowed enough wind in that the curtains (which were torn and shabby) were blowing in the wind. The room didn't really get warm. The fan for the heater was so loud that we had to sleep using earplugs. The bathroom was horrid. The rubber mat in the tub had been there so long that it was a permanent part of the tub. There was mildew in all the caulking, and the soap dish was rusted through. There was no place to plug in a laptop. There was a desk with no chair. The upholstered chairs were dirty. I wouldn't walk on the carpet without shoes. The sheets and towels were clean and that is the only thing I can say positive about the room. I booked through Hotwire, which I will never do again after this experience.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank justbhonest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cheyenne hotels

Brooklyn, New York
Level Contributor
4 reviews
4 of 5 bubbles Reviewed September 29, 2009

I've stayed here several times since my 2007 review and still find it as nice as it was then. The owners are as pleasant and accommodating as can be, the rooms are nicely appointed, clean and quiet, and no other guests have been remotely unpleasant. I have stayed elsewhere in Cheyenne but prefer the Grand (the Central Plaza), and not because of the budget price.

  • Stayed September 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmccreery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 23, 2009

Now the Central Plaza, the new owners have done a good job rejuvinating this hotel, good location in town near restaurants etc., but far enough away from the train tracks that train noise is not an issue. Good basic room, comfortable, clean. Nothing fancy, but a great value. Did not eat at the on-site restaurant so no comment on that. Owners were very accomodating, and beyond that nice people who seemed to be always on-site. Will definitely stay here again when in Cheyenne.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JTColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Dakota
Level Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
1 of 5 bubbles Reviewed September 17, 2009

We were visiting for the Cheyenne Frontier Days due to all motels being booked this was our last resort, when we arrived at the hotel it was nothing like the pictures on the internet. The underground parking garage was real scary! Sewer leaking near our car. The elevators and halls were terrible dirty. We got our room it was on third floor, it looked like it hadn't been clean ever. It smelled terrible and just filthy dirty. We didn' even want to sit on beds. The balcony was loose and carpet was tore up on third floor. Needless to say we didn't stay there got our money back, and went to the Wingate on edge of town. Paid more but so worth it. Definately don't stay at this hotel!!

Stayed July 2006, traveled with family
Helpful?
3 Thank HideawaysSouthDakota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Oregon
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 20, 2009

I stayed at the former "Cheyenne Grand Hotel" which has been sold to a well-educated and friendly Egyptian couple and dramatically refurbished and has been renamed the "Central Plaza Hotel." The lobby was so-so. But the rooms had new carpeting, furniture, wall-cloth, drapes, bedding, , ceramic tile, plumbing fixtures, and up-grade towels. The new owners bought the hotel in late 2006 or 2007 and have spent a bundle on the rooms. So, unlike other,earlier reviewers, I had a very nice stay.
In addition to liking the room and the owners, I also liked the location--right downtown. Unlike many downtown hotels, the Central Plaza had ample parking on its own property. Most important, it was an easy walk to half dozen restaurants, the central events plaza, a big western-wear store, the state buildings, the historic core of Cheyenne, and even the stunning Cheyenne city library. A great place to walk around after a day in the car is a rarity.
The Central Plaza was a huge improvement over the plain-Jane-chain motels, but not as detail-perfect as the yuppie motels. But for a comparable room it was about half the price and had a whole lot to recommend it; not the least of which were the owner-operators who seemed to be on duty 24-7.
I was both pleased and impressed. From my experience, I think of the Central Plaza as a "find" and I plan to go back when I visit Cheyenne. R. Bruton, retired school administrator and builder in Florence, Oregon.

  • Stayed August 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sibotski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southern wyoming
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed December 12, 2006

The worst motel/hotel I have ever encountered and I have been to a bunch of them. We had made reservations and we had a late arrival. The front desk gals checked us in, gave us a key and told us to use the elevator. We couldn't find the room but there was a BIG party going on in a room with the door wide open. We asked a girl hanging outside that party if she knew where the room was. She did and pointed us to it. We left the pot filled area and went to find our room. We noticed a mattress leaning against the railing outside our room. We unlocked the door and found the box springs half off the bed laying on the floor. The top mattress was outside! I kid you not! There was no bedding. The foul smell of stale cigarettes and alcohol were overwhelming and nauseating. The bathroom door had a huge hole in it that you could see right through. We hauled our luggage back down to the lobby and complained. She gave us another key and my wife said that the desk girl should go with her and show her the room before we hauled our luggage up there again. And quite frankly, my wife didn't feel safe with all the people partying up there. I stayed with our luggage/packages. We didn't feel that the parking lot provided any safety to even leave our packages inside our locked vehicle! My wife and a gal from the front desk went up the elevator and when the desk girl opened that room there was a couple in bed!!!! (and they were not sleeping) My wife was mortified. I was ticked off and tired. We wanted our credit card credited and asked that they find us a room. They booked us a room at the Holiday Inn which I suggested that they pay for it because of all the trouble we had indured. They would not do that. The Grand Plaza is a flop house, a dump, poorly run and if you ask to talk to the owner, he can not be located. The front desk gals didn't even know where he was but had a cell number. I called that number and got the owner. I told him what I thought and that I thought he should PAY for a room at another motel. Even though he had a heavy Mid-Eastern accent, I understood perfectly that he could care less! Stay far, far, away from this pigstye.

  • Liked — nothing
  • Disliked — too numerous to list
  • Tips/Secrets — stay far away. do not stay here.
  • Stayed July 2005, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
11 Thank Laurie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Central Plaza Hotel

Property: Central Plaza Hotel
Address: 1719 Central Ave, Cheyenne, WY 82001-4533 (Formerly Cheyenne Grand)
Location: United States > Wyoming > Cheyenne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Airport Transportation
Hotel Style:
Ranked #30 of 32 Hotels in Cheyenne
Price Range (Based on Average Rates): $
Hotel Class:2 star — Central Plaza Hotel 2*
Number of rooms: 66
Reservation Options:
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Also Known As:
Knights Inn Cheyenne

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