I have ordered Mr Jim's Pizza several times over the last few months. I will not order from them again. The problem isn't the pizza... when you get it the pizza, the spagetti and lasagna have all been very good. Maybe the best in town, however, I've consistently had problems with very long delivery times, missing items on pizzas and salads and missing dipping sauces.
The last time when it took more than 90 minutes, with no call or anything, I was told they were down to one oven. Another time, I ordered a pizza and lasagna and evetually, someone showed up with the pizza and told me they were out of lasagna and did I want hime to go back and get some spagetti instead. I understand restaurants have problems and run out of items, but they also have my phone number and have never called about a problem.
I have also taken their post-purchase survey, outliniing the same issues and have never heard from anyone. The food is good, when and if you get it, but the agravation is not worth it.
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