I will start the review with positive information: The hotel rooms are very nicely furnished (refrigerator and microwave combo plus coffee maker), the bed was super comfortable, the water pressure was great and we had plenty of hot water; the breakfast voucher for Penny's Diner was more than adequate - the food is plentiful and the staff is fabulous (every server and cook we interacted with was just fantastic - cheerful and energetic - the highlight of our stay); the hotel is in a great location within walking distance of the Frontier Mall and plenty of restaurants and service establishments.
Now for the not-so-positive information: We checked in on Thanksgiving and our room was not cleaned or serviced for two days in a row. After returning to our room from a long day on Friday we saw that the room had not been touched. Complained to the "front desk" (actually a counter in Penny's Diner), she apologized and said that housekeeping would be notified of the error and we received new towels and our trash was taken away. Came back on Saturday after a long day - same thing. No service. My husband went to "have a little chat" with management. They moved us to a new room and gave us vouchers for a free dinner in the Diner.
Also of note: The room temperature is very hard to regulate. Moving the setting just a tiny bit would change the air blowing out from cold to hot and vice versa. Lots of strange noises coming from the room and the building itself. There was an occasional banging noise that we never could figure out where it was coming from. Also, the internet is s-l-o-w but at least it's free.
This is a contract hotel for Union Pacific railroad employees and they appear to make up the bulk of the clients. Not a criticism, just an observation.
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