I have stayed at several Hampton Inn's around the country and never had an issue. I will not be returning to the Cheyenne version, however. Room itself could have used a deep cleaning. Carpet was dingy. Bathroom was OK -- though comparably equipped with what you would see in a more budget motel. Pool was very cold -- we entered around 8:00 PM and the towels for the day were all gone. Got back to the room and wanted to clean up. We found out that the shower didn't work, and hardly any hot water was coming out of the bathtub facet. Contacted the front desk, who, in our opinion, didn't really seem to care about the issue. Were told that they would have to call in a repairman and had no idea when someone could fix it. We were told that there were no other rooms available to transfer to, and we could leave the hotel without being charged -- which we decided to do.
Fast forward to today -- contacted the hotel because the charge was showing up on my bank statement. Was told by the manager to give it another day and it should drop off (which I get), but if it doesn't, it was really my issue to fix with the bank. Tried to give the front desk manager some feedback on the professionalism of the individual who helped us that evening. I thought it was important for her to know that their employee didn't even apologize for the issue. It became obvious very quickly that the FD Manager could have cared less.
I had read some of the reviews stating that the service was rude prior to booking. Those reviews were in the minority and I didn't think we would have any issues. I was wrong.
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- Also Known As:
- Hampton Inn Cheyenne Hotel Cheyenne
- Cheyenne Hampton Inn