It took 15 minutes standing at the door before I was seated. Once seated, my waitress came to the table soon enough but forgot to bring my glass of wine until I requested it. I ordered a side salad with my dinner and it was never delivered. I had zero follow-up from the waitress during my meal. The dining room is large and beautiful. This could be an amazing dining experience in a town that is very lacking in good quisine. The staff at Hathaway's is missing a lot.