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“New but not improved.”

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Microtel Inn & Suites by Wyndham Cheyenne
Ranked #15 of 32 Hotels in Cheyenne
Reviewed November 24, 2010

This hotel is brand new, but it has virtually no amenities. The rooms are small, there is no fridge, iron, or hair dryer. You cannot control the temperature in the room, the thermostat control does nothing. I stayed there in mid-November when the night time temperature was already down in the low teens. My room was about 50' when I checked in. I like it cool, but not that cold. I ended up sleeping in my clothes. Breakfast is a joke. There are only three small tables, all filled in the morning. Food consisted of cold coffee, cereal, and some stale bread. For $100 I expected better than this. The only positive is the location. Only a few blocks from Capital boulevard. Great for a quick trip in town. Not much in to walking distance though.

  • Stayed: November 2010, traveled solo
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Thank Kloesch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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438 - 444 of 479 reviews

Reviewed August 16, 2010

We booked with the Mircotel because they were listed as the host hotel for a local event in Cheyenne, WY. We called the Microtel because we did not have a coupon code to book online with the discount they were offering as host of the event. At first, the woman we spoke with did not know what we meant when we asked about the event, but she found something in their office & quoted us a rate. It was extremely poor management by the Microtel to not inform or train their staff for various promotions they were offering. We very specifically asked if the rate applied to any room, and she said the document she was looking at did not list any restrictions on rooms. We felt strange booking our rooms without a confirmation code, but went ahead & booked at the quoted price due to the special circumstances.

When we arrived at the Microtel, we sensed a problem with our booking immediately. Betty at the front desk instantly said there is no way she could give us our room for that rate. Betty went out of her way to call the manager, Jamie H., to tell her we should not get the rate we were quoted by another of their employees. Manager Jamie, over the phone, said she could only give us the same room for about 40% more than the booked rate we were given over the phone earlier. We were just told there was no way they could give us rate we booked the room for. Jamie proved herself to be a horrible manager by not training her staff correctly in the first place to avoid any booking confusion, but then Jamie proved herself a bad manager by not taking care of her customers. We as the customers were punished over confusion among their staff.

So even though an employee of Microtel booked us a room at a rate they agreed to, the manager of Mircotel insisted on charging us 40% more. I think Jamie the manager should not punish her customers for her own ineptness at managing her employees, and instead honor the rates the Microtel gave us as customers as a good practice. Instead, greed took over, the customer was forced to pay 40% more than expected & now I hope to let all potential Microtel customers know they do not honor booked prices & you should stay anywhere else in Cheyenne, WY.

Finally, once we were in our rooms, we were not impressed with the room, especially with the additional, unexpected fees just to stay there. It was obviously a new hotel, so the aesthetics were quite nice as it was barely used. A nice flat screen TV, though a bit small. However, the bathroom smelled faintly of urine which was gross. We were close to the elevator, which for a 3 story hotel was the SLOWEST elevator I’ve ever waited for & used the stairs on the other end of the hall the whole time.

Finally, time to sleep in our room. The Microtel must be the LOUDEST hotel I have ever slept in. I had the worst nights sleep ever in a hotel. No sound-proofing was added to this cheap hotel. I clearly could hear my neighbors TV blaring all night, I could hear my neighbor coughing & sneezing in the bathroom, it sounded like an aerobics class was going on above our room, and the temperature control was a bit confusing & we were constantly battling with the temperature of the room. Being so close to the elevator, we heard people walking by all night. I was exhausted after trying to sleep here.

So only stay at the Microtel if you can afford to pay 40% more than your booked rate, and if you do not need to get a good night’s sleep.

  • Stayed: August 2010, traveled as a couple
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Thank AFMF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2010

This hotel is absolutely one of the cleanest hotels that we've ever stayed in. It still feels like its brand new. The beautiful artwork in the rooms and lobby definitely stood out and added extra charm to the hotel. The staff was very friendly and helpful and made us feel like they would go the extra mile to make our stay that much more pleasant. We thoroughly enjoyed everything about our stay and will definitely be back.

  • Stayed: July 2010, traveled with friends
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Thank rock277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2010

These people are theives. They refuse to honor their own cancellation policies.
We booked a room and attempted to cancel inside their no penalty deadline. They refused to honor their policy and billed us anyway. Wyndym hotels (the chains owner) has lost our company's business forever. Avoid this place at all costs

  • Stayed: July 2010, traveled on business
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1  Thank TexasCPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2010

Bottom line - you cannot control your own thermostat. Deal breaker for us.

They have a stunt thermostat, but the kind young woman at the front desk says she modifies the temperature and the little knob with + or - in the room "it modifies it a little" - sorrry, we don't think so, appears to be without impact. This is unacceptable as front desk is often busy and what about the middle of the night? Ask to have it turned up, get hot or cold, then ask again to have it turned back, etc. Wacky. Also, had wait in line at the front desk for a hairdryer...seems like it should be basic.

Neighborhood is run down, but didn't feel unsafe.

Otherwise, hotel is very basic, new, clean, bathroom ok size, towels good, room not too small. Breakfast again, very basic, cereal, milk, mini bagels, mini croissants. Didn't see any fruit or yogurt; we'd call it continental.

We wouldn't stay again or recommend based on the thermostat issue mostly and hairdryer was time consuming, but otherwise, get a really, really good price. $99 we paid was WAY too much.

Find a holiday Inn Express - usually much, much better.

  • Stayed: July 2010, traveled as a couple
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Thank thefriendlytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2010

Got a discount coupon for this Microtel Inn in Cheyenne. We wish now we would have paid more and gotten another place.
The staff on registration was a nice lady who recommended the restaurant across the street. Which turned out to not be much! So go elsewhere to eat too.
The room was clean, average size with a built-in bed in the window which was a bit different. We were on the 2nd floor which had a 3-machine exercise room and also a laundry. I used the laundry and it was convenient and okay but rather small.
The hotel offers no pool or spa even though it's supposed to be a newer hotel (about 2-3 years old). Lobby was nice enough but bare basics.
We drove around all evening trying to find a place to have dinner only to find a small (not good) hamburger place. There's not much around that hotel except a rather shabby neighborhood.
Hotel has paper-thin walls which we found out when people checked in at about 10:00 p.m and stayed up till almost 1:00. I had to call and ask the desk to please ask them to be quiet, but it didn't really help. Not a good nights rest!
Wouldn't return there!

  • Stayed: May 2010, traveled as a couple
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Thank Clem70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2010

We pulled into Cheyenne late at night and found out the only room available in town was at the Microtel. Exhausted and sleepy, we checked in to their last room. I will say the hotel is spotless clean and quiet. First of all the lighting in the rooms is weird. Either all the lights are on or off--no ambient lighting. Then the outlets are weird located. They are on the walls with no table or anything near them. So you had to plug in your cell phone and laptop and set them on the floor. There is a little workstation but the flat screen tv is right above your head so if someone wants to watch tv, your head was in the way. There are signs in the bathroom warning you not to steal the towels and washclothes. You had this huge bathroom but a sink with no counter top. There was no place to set your toiletries except a small metal shelf above the sink. Where the headboard of the bed should be is a huge mirror. It seemed strange and out of place. Our a/c thermostat did not work so the room was very stuffy. Worst of all, I was in a cast and the room was a disability room. When I went to step out of the shower, there was no bar for me to grab so I held onto the towel bar. I slipped and fell as the towel bar came out of the wall. It was just screwed into the drywall with these little screws. It was just a strange hotel experience. We didn't even bother with the free continental breakfast the next morning.

  • Stayed: June 2010, traveled as a couple
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1  Thank newlymarried528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Cheyenne

Address: 1400 W Lincolnway, Cheyenne, WY 82001
Phone Number:
Location: United States > Wyoming > Cheyenne
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #15 of 32 Hotels in Cheyenne
Price Range: $91 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Cheyenne 2*
Number of rooms: 56
Official Description (provided by the hotel):
We offer brand new well-appointed rooms and suites. Enjoy our free long distance calls and wireless internet. We also serve a deluxe continental breakfast each morning. We also offer a business center, fitness room, and meeting space. ... more   less 
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Also Known As:
Microtel Inn & Suites Cheyenne Hotel Cheyenne
Microtel Inn And Suites Cheyenne

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