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“Beyond disappointed”

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Little America Hotel & Resort
Ranked #4 of 33 Hotels in Cheyenne
Certificate of Excellence
Taos
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beyond disappointed”
Reviewed October 5, 2013

It was an interesting experience. The lobby, restaurant and bar all look very nice. While waiting in line to check in I listened as the women at the desk kept repeating to each person who was checking in how to open the door to your hotel room. Seems you would correct the problem rather than have them repeat this over and over. Doors are metal and make a very loud vibrating bang when you shut them, no matter how quietly you try to do so. Not good when people are trying to sleep. When we entered the room I thought I had stepped into a time warp. It was clean, but princess style furniture and a pink tile (from floor to ceiling) bathroom was not what I was expecting from the billboards that had been enticing us all the way across the state of Wyoming. I don't even think those photos were taken at the hotel.
We went to the bar for a pre-dinner drink and we found it jam packed with conventioners on one end, who had re-arranged the furniture and taken everything that wasn't nailed down. The other end was roped off for a "woman's group" that was meeting there. They had ONE bar tender and no waitresses. The room had to have 60+ people in it. A very large man, who appeared to be the manager, came through the room several times, went over to the woman's group and then left again. This bar tender was clearly under water but did any help come or did the manager lift a finger to assist? Uh, no. And that was what bothered us the most. They had a HUGE dining room that was virtually empty. We couldn't understand why they hadn't roped off a section of that and let the seemingly well-staffed dining room handle the conventioners or the women's group. We left the bar and had dinner in the brightly lit dining room. The meal was acceptable, something that would be suitable for convention attendees. After dinner we returned to the bar thinking we would have an after-dinner drink in the beautiful leather chairs which were now back in their rightful places. There were just 5 male patrons sitting at bar and no one else in the large room except the one bartender, which seemed appropriate for this crowd. We were not waited on, had to go to the bar to get the drinks and the bartender never came back. We went back up to the bar, paid and headed for our room. We turned on the flat screen TV (which seemed out of place in the room that was in all other respects teleported from 1968) and noticed that the screen was convex, making everything appear larger on either side. We decided we'd just go to sleep. The beds were nice and comfy. But at about 7:00 in the morning we were woken by a bugle playing Revelry. The conventioners, perhaps? Oh, and the constant loud banging and vibrating of the metal doors with the problem door locks. We were happy when we drove away and wished we'd spent our money elsewhere.

Room Tip: Ask for a room without a loud metal door.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank sshivas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott F, General Manager at Little America Hotel & Resort, responded to this review, October 11, 2013
Hello sshivas,

I'm sorry for all of the frustration you had at our hotel. This is certainly not the experience we plan to offer any of our guests. We appreciate you taking the time to let us know about your stay - especially the detail. You made a lot of good suggestions, and I have already met with the managers of the departments where you had poor experiences to discuss this and make changes.

I would love to show you that we can get it right. If you could bring yourself to give us another try when you're in our area again, please contact me personally.

Thank you again for your comments,

Scott French
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Moscow, Russia
Level 6 Contributor
218 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed October 4, 2013 via mobile

The hotel itself is really good. I mean that the rooms are very spacious full with all the stuff you may need at the hotel. The main building and especially the foyer look great: when you arrive and enter the foyer it looks like a luxury hotel somewhere in Vegas. Same about the shops and the restaurant: big and top level. What I really enjoyed was a small separate coffee shop where you can get real espresso - not the drink with a slight smell of coffee. The pool is also great: it is an outdoor one but the size lets you swim - not bath only. We were very unlucky that the day we have been staying at LA it was heavy raining with no chance to use a pool at all.
Not to forget about the rabbits: plenty of them all around and I should say it makes the general atmosphere much warmer:)
What I didn't like was the way the staff meats you when you arrive and the way they communicate you. I don't want to say it was something really bad but it was very non-personal. It creates a gap between the facilities and the service and you really feel it.

Stayed September 2013, traveled as a couple
Helpful?
Thank KirillIvanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buffalo ny
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 2, 2013

What a charming little place this is! Very nice rooms that were very clean. A little outdated but It was positively charming. Each unit has a balcony or patio that was wonderful to sit outside. Very large bathrooms. We had a bit of a hike to the main lobby and restaurant. If you are not a walker ask for a closer room. Their key/lock system is a bit unique. Had trouble opening the door, but figured it out easily enough. Nice family area with pool for kids.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank damily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandAmerica, Public Relations Manager at Little America Hotel & Resort, responded to this review, October 4, 2013
Dear Guest -

Thank you for taking the time to write your review, guest feedback is very important to us. Sorry to hear you had a little bit of trouble with your room key but it looks like you enjoyed your stay overall. Again, thank you for your feedback!

Hotel Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
81 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed October 1, 2013

We stayed here for one night before leaving for the airport for our flight home the following day. This is a very comfortable and stylish hotel and although near the interstate, it does not feel like it as it is set back and beautifully landscaped with lots of trees etc.

We loved the fact that after a long journey down from Devils Tower, we could settle in our room and not have to go out again and could eat here and then have a drink in the bar. It was a very relaxing evening before having a long flight home. The restaurant was very nice, as was the food.

We had a preferred King Room which was very clean, roomy and comfortable. The bed was so comfy and the linens high end. As others have said, the bathroom was a bit retro and perhaps needed a few upgrades but that in no way stopped us enjoying the room. Although we didn;t use the pool, it looked very inviting.

We would definitely stay here again if in Cheyenne.

Room Tip: There are several accommodation buildings within the grounds, so be specific when booking as some fa...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mummabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 27, 2013

Last minute choice of stay was made.
All rooms have access to the parking lot. Easier to load and unload.
Rooms are little older but maintained clean include outside.
We are planning to stay on the way coming back to home.

Room Tip: We were facing golf course. If you want to stay and swim, ask for facing swimming pool.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grandmajung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 22, 2013

This hotel is a bit farther from the town square (a couple miles) but Its right off the freeway. Quiet elegance best describes this place. The lobby has comfortable furniture, the adjacent restaurant has excellent food and courteous staff. Our room was nicely appointed, had a comfortable bed and was very quiet. I can't wait to return!

  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank duct_tape53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandAmerica, Public Relations Manager at Little America Hotel & Resort, responded to this review, September 25, 2013
Dear duct_tape53,

Thank you for staying at the Little America while traveling through Wyoming. We're glad to hear you enjoyed your stay with us and that we'll see you again soon. We look forward to having you as our guest again soon. Until then, we remain at your service.

- Hotel Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 20, 2013

What we love about Mid-Century travel is feeling you’ve been thrown back in time to a period where motor travel was cool, lounging by the pool was the most fun you could have as a kid and Motels took guests seriously and didn’t just provide you with an impersonal place to sleep.

Little America in Cheyenne is just such a unique place. Luxurious, but a throw back to another time, with a decorating scheme in the French Provincial style, it’s timeless, but with that old classy motel air that makes it a pleasure to stay.

The over-sized guestrooms feature flat screen televisions, down pillows and other luxury amenities. But also have mostly original furniture and interiors. The rooms are period, with only necessary upgrades to keep the rooms in pristine and modern condition.

The grounds provide lovely views of the Wyoming prairie and are beautifully landscaped with flower gardens and the pool is fabulous with comfortable lunch chairs that made me crave that afternoon martini!

Room Tip: The rooms have fabulous French Provincial furniture, so if you're a fan, you'll love it!
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank midcenturystylemag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Little America Hotel & Resort

Property: Little America Hotel & Resort
Address: 2800 W Lincolnway, Cheyenne, WY 82001-3302
Location: United States > Wyoming > Cheyenne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cheyenne
#4 Family Hotel in Cheyenne
#5 Business Hotel in Cheyenne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Little America Hotel & Resort 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
Little America Hotel & Resort in Cheyenne is conveniently located at the junction of Interstate 80 and Interstate 25 within minutes of downtown Cheyenne, the state capitol building, F.E. Warren Air Force Base and Cheyenne Frontier Days Park. The Little America Hotel in Cheyenne offers 188 luxurious, oversized guestrooms, each with 42" flat screen televisions, down pillows and other luxury amenities. The grounds provide lovely views of the Wyoming prairie and are beautifully landscaped with flower gardens. Attended to by an eager and friendly staff, you will be impressed by the quality of service and commitment to excellence. ... more   less 
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Also Known As:
Little America Hotel Cheyenne
Little America Resort

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