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“Fabulous customer service”
Review of Quality Inn

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Quality Inn
Ranked #16 of 33 Hotels in Cheyenne
Seattle, Washington
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Fabulous customer service”
Reviewed May 21, 2014 via mobile

We stayed here for a short one night visit. The hotel by itself was average, really nothing special, BUT the hotel staff was over the top. They were extremely kind, efficient, and helpful. I was so impressed with the friendliness of the front desk staff and the lady in charge of the breakfast. I would certainly stay here again just for the service. I noticed people mentioning it being a noisy location-we really did not notice this. Maybe it was our room? We stayed in 127.

Stayed May 2014, traveled with family
Helpful?
1 Thank alalor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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170 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Bozeman, Montana
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 29, 2014

Have stayed twice and found the staff friendly, the rooms clean and modern, and the breakfast decent. Only ameliorating factor is the price, which is more than you'd expect to pay for a Quality Inn, even in Cheyenne at a major Interstate crossroads with an air force base. May try other locations next time, but only due to cost. Try to get a room on the backside of the hotel away from the truck stop right across the street.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ernie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 10, 2014

We came in without a reservation after a long day on the road and were glad we did. Room was modern and clean, breakfast was good, room up to date, overall a very nice place to stay. I would definitely stay again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billings, Montana
Level Contributor
111 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 2, 2014

I thought it was a little high priced for the quality. I just stayed at two choice hotels that had a better value. Maybe I'm just a little spoiled. I seemed to get a fair amount of noise from the room above and the interstate. The heater was fairly noisy and the fan didn't seem to work on automatic. The breakfast seemed to be better than average, and the staff was very nice.

Room Tip: Maybe get a second story room?
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Grove, Minnesota
Level Contributor
124 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed March 28, 2014 via mobile

I recently stayed at the Quality Inn while traveling through Wyoming. The location is reasonably close to downtown and the major highways, yet this hotel is situated next to a large truck stop. I would highly recommend finding a room opposite the truck stop, else you may have difficulty sleeping.

The room itself was clean, yet the bathroom was not. I found several pieces of long hair in the shower, which led me to believe the shower (at a minimum) had not been cleaned.

The breakfast room was well stocked, and the host made certain we had what we were looking for. She mentioned they take guest feedback seriously, and had made recent changes in light of such feedback.

Had it not been for the pleasant front desk and good breakfast experience, I would have rated this hotel as poor, yet would rate as average overall.

Stayed March 2014
Helpful?
1 Thank FishDurango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 1, 2014

We wanted a hotel along the interstate on our way through Colorado and this one filled that bill. The first room had a big gap between the door and the frame so I asked for another room and was given one. The staff was all very friendly and helpful and the room was fine. The cost of a night's stay was high for what you get, as every other place we stayed on our 7-day vacation for that price was a much nicer hotel.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IslandKWGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
Level Contributor
236 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed February 24, 2014

You'll get a good to above-average stay, for the brand, at this Quality Inn. The staff was great. Rooms were clean and roomy; beds very comfortable. Bathroom a little dated, but functional. Breakfast exactly what all the other QI's serve. You can make it healthy or grease-laden; your choice. It's extremely close to I-25 and I-80; if you want something handy to downtown, this isn't it. It was just what I needed and fit the bill.

  • Stayed February 2014, traveled solo
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank marcolius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Property: Quality Inn
Address: 2245 Etchepare Dr, Cheyenne, WY 82007-1932
Phone Number:
Location: United States > Wyoming > Cheyenne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 33 Hotels in Cheyenne
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 77
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Booking.com, TripOnline SA, Expedia, Travelocity, Priceline, Hotels.com, Reservation Counter, Hotwire, Evoline ltd, Cancelon and HotelQuickly so you can book your Quality Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Cheyenne
Comfort Inn Cheyenne
Cheyenne Comfort Inn

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