Stayed here on Thursday night. Had reserved online through a travel site for Frontier Days- Journey concert. Should have known when we checked in that we were in trouble. Upon check in they make you sign a release that you are not entitled to any refunds and that your reservation was final when you booked it online. Regardless, they definitely have you because there are no rooms available within 50 miles during Frontier Days anyway!
Desk staff told us we were 20 minutes walking distance from the arena. Try again....an hour later and over a mile+. Don't believe the website- maybe as the crow flies but by pavements- no way. You are better off to stay further away and shuttle in.
Checked in to a clogged sink, overflowing. Light fixture directly over the shower had no cover and wires hanging down. Room very dirty. Toilet had puke/poop in the rim, sheets appeared to have been changed but were stained, stained towels. Went to the desk and asked for another room. None available.... 2 hours and 4 requests later someone came and couldn't unclog the sink from the puke someone had left in it the night before- gross!!!. Never addressed the unsafe shower electrical fixture. Said he would take care of sink while we were at the concert. Returned around 1 am to find our room door propped open. Went to desk and told them, response that they would tell the manager. Thankfully, we had left our valuables locked in the car knowing this place was sketchy at best. But, our beverage supply seemed to be depleted that was left on the desk in our room....Creeped us out that people had partied in our room left open by management neglect.
No security anywhere, a drunk tried to pick a fight with my husband at the ice machine. No ice anyway... drunks in the parking lot and totally out of control. Oh well, went to sleep despite the noise and the stained sheets. No A/C to speak of, enjoyed the ice cold shower in the morning and the breakfast with cold foods that were warm and warm foods that were cold. Especially liked that when we used the sink in the am, that it clogged again with the previous guests puke. Told the desk staff that the sink was still clogged and I bet that Fri nights guest had the same clogged sink.
Asked to speak with manager again at check out, was told she usually isn't around. Have tried to call Ms Bair 3 x since and she is not in. I own a travel agency- would never recommend this hotel to anyone- ever. In fact, in light of no return call from Ms Bair, will contact Choice Hotels to let them know that they need to debrand this hotel. You expect some standards from a Choice hotel and this is not even close- its a flea bag. Hope other guests do the same.
Ms Bair, if you check your reviews- you know who I am- so feel free to contact me. Your property is a disgrace.
- Official Description (provided by the hotel):
- The new staff and management of the RODEWAY INN of Cheyenne, Wyoming, would like to welcome you to the great state of Wyoming. Our number one goal is to make your stay as enjoyable and relaxing as possible. If there is anything that you require, please just ask anyone from the staff, and every possible attempt will be made to accommodate you. RODEWAY INN standards are based upon teamwork and communication. We promise to listen and respond to your needs and attempt to make you absolutely 100% satisfied. We also ask you to help us by telling us how we did. If any employee has gone the extra mile to make your stay better, letting the management know will allow us to recognize that individual. At the same time, if you have had any problems, letting us know will allow us the opportunity to remedy the situation. Again, welcome to our house. The Management and Staff. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Choice Hotels, Expedia, Priceline, Cancelon, TripOnline SA, Orbitz, Travelocity, Cheap Tickets, Hotwire and HotelQuickly so you can book your Rodeway Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Rodeway Hotel Cheyenne
- Rodeway Inn Cheyenne
- Cheyenne Quality Inn
- Quality Inn Cheyenne