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“Remodel is almost done”

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Holiday Inn Express Casper I-25
Ranked #12 of 21 Hotels in Casper
Tallahassee, Florida
Level Contributor
83 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Remodel is almost done”
4 of 5 bubbles Reviewed July 24, 2012

We arrived at the hotel without knowing it was undergoing a remodel. The first floor area was still being remodeled which meant the pool was closed, there was no business center, and the breakfast area was limited to two folding tables in the lobby. They also did not have cookies. However, this only minimally impacted our stay, and once the remodel is completed, I would stay at this hotel again.

The room was obviously freshly updated; the beds were comfortable, the space was clean and looked really nice. The a/c worked properly. There was a mini-frig. The bathroom was clean and had plenty of counter space. We had a 2Q room and were on the 4th floor.

We used the laundry room which was on the 3rd floor. $1 to wash, $1 to dry (45 minutes).

The hotel is located near the interstate, and there are several restaurants and gas stations within easy distance.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nzmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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125 reviews from our community

Traveler rating
    57
    40
    9
    6
    13
See reviews for
41
27
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30
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Billings, Montana, United States
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 11, 2012

This property is so easy to access from the highway - well marked, good visibility, easy parking. The remodeling that is being done (almost finished), provided us with a very classy room where we got the best sleep we've had in weeks. The mattresses and pillows were really comforting. The new color scheme is so beautiful! We felt like we were really pampered!
The breakfast lady, Linda, was really friendly and helpful....shared with us that the parade was taking place downtown in an hour, and that we should take our grandchildren. We followed her advice and had a wonderful time!! Casper people are so friendly, and the staff at the hotel proved that again and again as they passed us in the halls and in the lobby. We heard others having breakfast saying the same thing we were saying, "this place has the very best breakfast of any place we've ever been!!". The General Manager was milling around visiting with folks which is a rare thing in most hotels. We appreciated that she cared if we had a good stay. We only wish that we could have stayed longer! So, we're going to plan another stop there in the near future. Can't wait to see the finishing touches on the great remodel!

Room Tip: We had a room on the 3rd floor with a spectacular view of the mountains!
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed June 14, 2012

Breakfast was poor compared to other hotel chains of similar cost. Room as expected.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PandaCam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Casper I-25, responded to this review, July 20, 2012
Dear PandaCam,

Thank you so much for your review of our hotel. I am sorry that the breakfast served during your stay did not live up to your expectations. We appreciate your feedback as this is our best resource for improving what we offer. I do hope that we will be able to welcome you back in the future.

Best Regards,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llantilio Pertholey
Level Contributor
63 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed June 8, 2012 via mobile

The lady on reception was very nice and courteous, very helpful. However the rooms do look tired, it is being remodelled and this may help. The breakfast was nothing special, and I am afraid the location leaves a lot to be desired. Try the other holiday inn, it is in a nicer part of town.

Stayed June 2012, traveled with friends
Helpful?
Thank arisaig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Casper I-25, responded to this review, July 20, 2012
Dear arisaig,

Thank you for taking the time to relay your comments regarding our property during your stay. I am glad to know that you found our staff friendly and accommodating. I would like to apologize if you did not find the ambiance of our hotel to your liking. We are in the process of modernizing our facility to serve our guests better and this is expected to be completed by August 20th, 2012.

We hope to have the chance of hosting you again and I hope when you will return you will see the improvements made.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anytown
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed March 14, 2012

I have honestly never written a review before but felt if it would save someone else the headache I've experienced I needed to. After two days of dealing with abhorrent customer service at the hotel I finally contacted the company that owns the hotel (they were great) and received some attention. Terrible terrible terrible! I will sleep in my car next time and save the $150 and headache before I have to deal with that type of customer service again.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MadMomAnytown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Casper I-25, responded to this review, April 6, 2012
MadMomAnytown,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandy, Utah
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed February 22, 2012

This is quite possible worst Holiday Inn Express I've ever stayed at. First, the staff there is about as lively and friendly as a convenient store clerk on the midnight shift. The first room they put me in was DIRTY. There was hair in the sink, and fingernail clippings on the floor. I went down to the front desk to tell them, and they really didn't care. I finally demanded to be put in another room. I was staying there 2 nights, and the next afternoon, I was in my room with the Do Not Disturb sign hanging on the door, and the housekeeping person just walked right in, didn't even knock. They ran back out of the room when they saw me there. What was that about?!?!? I'll never stay there again.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leslie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Casper I-25, responded to this review, March 15, 2012
LeslieH123,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We have sent you a private message to obtain additional detail regarding your stay.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Level Contributor
56 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed January 5, 2012

This hotel has it all. The lobby is gorgeous. The rooms are spacious. Great place to spend an evening. Laundry facilities reasonably priced. In room coffee pot. Only thing missing is refrigerator and microwave.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mclbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Casper I-25

Property: Holiday Inn Express Casper I-25
Address: 4250 Legion Ln, Casper, WY 82609-1909
Phone Number:
Location: United States > Wyoming > Casper
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Casper
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Casper I-25 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Welcome to the beautiful new Holiday Inn Express Hotel Casper, located on the east side of Casper, WY. Easy access off I-25, just take exit 185 and go south a block on Wyoming Blvd. Our hotel offers upscale accommodations that fit the needs of all travelers. All rooms have two phones, high-speed internet access, voice mail, hair dryers, irons and ironing boards, HBO, electronic locks, lounge chairs and king or queen size beds. Our suites have micro-fridges and a jacuzzi. All rooms have a nicely furnished decor. There is an indoor pool, spa, and fitness center for all guests to enjoy. The hotel has an elevator for easier access to all guest rooms and the property also has guest laundry on-site. We have an expanded complimentary hot deluxe breakfast available in the mornings and fresh coffee available 24 hours a day. Meeting rooms are available for small groups up to 40 people. Plan on staying with us when ever you are in the Casper area. Visit Casper, WY and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Casper i-25 Hotel Casper
Holiday Inn Casper
Casper Holiday Inn

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