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“Noisy design, inconsiderate guests, non responsive staff”

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Ramada Plaza Casper Hotel and Conference Center
Ranked #15 of 21 Hotels in Casper
2 reviews
“Noisy design, inconsiderate guests, non responsive staff”
Reviewed June 23, 2013

On a long tiring road trip, we thought this place was great (dinner was actually decent, we were too tired to venture out and took a chance on the restaurant). Until we tried to go to sleep, that is. Rooms in this building surround an open atrium area that contains the pool. The pool is supposed to close at 10pm. At 11:30, exhausted, we were still being treated to the shrieks of some drunk bumpkins and their insufferably loud spawn in the pool. We called the front desk to point out the pool was supposed to be closed, but the hillbilly clan was still at it full bore over an hour later. Delightful. Not.
Then the breakfast buffet is in the same atrium so forget about trying to sleep in after your restful night with the other considerate guests. The clatter will have you up in no time.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nhedges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza1, Front Office Manager at Ramada Plaza Casper Hotel and Conference Center, responded to this review, June 24, 2013
Dear Guest,

I do apologize for the experience you had here during your stay with us, I assure you that guest satisfaction, and customer service is our top priority. I would like to speak with you, regarding your stay here I can be reached at 307-235-2531.

Again I do apologize and I hope to here from you soon.

Thank you,
April Daley
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Arkansas
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 22, 2013

We recently stayed at the Ramada when we were driving through on our return trip home. The check in was simple and easy and the lady that checked us in was very nice. the room had a stale cigarette smell to it even though it was a non smoking room and there was a large soiled spot on the rug in front of the fridgerator. I was some what concerned with all of the construction workers staying there and also the fact we saw a security guard in the parking lot. We will say the breakfast buffet was the best we had on our 7 day outing. The food was delicious!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chickendale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza1, Front Office Manager at Ramada Plaza Casper Hotel and Conference Center, responded to this review, June 24, 2013
Dear Guest,

Thank you for your recent stay here with us at the Ramada Plaza Riverside, I do apologize about your concerns with the room, and the security of the hotel, I do assure you our hotel is very safe for our guests, and there is no need for safety concern.

Our guests are our priority and guest safety, satisfaction, and customer service are our main priority's.

I do hope that you will chose to stay with us again in the future.

Thank you again,
April Daley
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powell
1 review
Reviewed June 17, 2013

the food at the function were so much better this year. Excellent. It was nice meeting the Chef. the staff were very friendly. Thank you.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza1, Front Office Manager at Ramada Plaza Casper Hotel and Conference Center, responded to this review, June 24, 2013
Dear Guest,

Thank you for your recent stay here, It was a pleasure to have TOPS staying here with us, Very Very nice people.

We do have a new Chef this year and he is amazing, We hope that you will stay with us again in the future.

Thank you again,
April Daley
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Casper Hotel and Conference Center

Property: Ramada Plaza Casper Hotel and Conference Center
Address: 300 W F St, on the North Platte River, Casper, WY 82601-1328
Phone Number:
Location: United States > Wyoming > Casper
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 21 Hotels in Casper
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Casper Hotel and Conference Center 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Ramada Plaza Riverside Hotel Casper
Ramada Hotel Plaza Riverside
Ramada Hotel Casper
Holiday Inn Casper
Casper Holiday Inn

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