We called to get a room for a night Nacy had a extremely rude tone of voice to start off with. I asked if she had a room available for the night because everything in casper was booked due to sports. My husband and I obviously knew it wad located on the mountain because we had looked it up, we were out of town for a special weekend together as it was, and from the pictures it looks beautiful and we knew it probably wasnt going to be cheap. Which is fine. She replied in a rude tone, "you are aware that its 20 minutes out of casper dont you!" And i said yes I am aware. She replied well its $165 a night and if thats ok I guess I could continue to tell you about it. For one I wouldnt be calling if I wasnt prepared to pay 40 dollars more then we usually pay when we stay in casper. Two, thats no way to speak to a potential customer, which might I add is pregnant and 3 hours away from home. Three, who is going to want to stay ANYWHERE when you answer the phone like it's your worst enemy on the other line. So I said ok one second, so I could speak to my husband and she hung up the phone on me. I do not care how beautiful your residence is. I will not fund a hateful host, let alone wake up and have breakfast with her.