When I called for a reservation, I was routed to a remote reservation clerk. They could not find the corporate rate I knew had been arranged. I was already on the phone for over 10 minutes to make a simple room reservation, and in depseration I accepted the rate she quoted. After checking out, I found from a co-worker who stayed at the same hotel that I was charged almost double the corporate rate that had been arranged. When I call for a reservation, I expect to speak with someone AT THIS HOTEL who can get me the appropriate rate. Not some remote reservation service.
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- Also Known As:
- Hilton Garden Inn Casper Hotel Casper