I flew into Casper Wyomong (1/22) but my luggage didn't. A delayed flight meant I made my connection, but my suitcase didn't. Skywest (through United) was supposed to deliver it to my hotel when it came in the next day. I got a call from United that the luggage had arrived on a noon flight. I had a long and busy day, so put the issue out of my mind until later. When I got to the hotel, I was frustrated to learn that Skywest had done nothing about my luggage. Brandi, Kirby and the night crew told me they would take care of it for me. Kirby the shuttle driver offered to go pick it up himself on his next run. Brandi called to make arrangements. I happily went off to dinner. While I happily relaxed, they worked through a number of issues (including identifying my bag and what flight I was supposed to be on) and then Kirby personally made certain he had it in his possession. Shortly after returning to the hotel, Kirby pulled up with my bag and I happily went off to bed. Many thanks to this great, service-oriented staff for going the extra mile to help me out.
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- Also Known As:
- Hilton Garden Inn Casper Hotel Casper