I actually never even got to stay in this hotel, but that is because when I called to reserve a room the lady was rude and seemed to have an attitude when I would ask about certain things. When we finally got around to me reserving a room over the phone, I asked the woman to hold on so I could grab my card out of my purse. When I got it, I said are you ready and she hung up on me as if I took so long to get my card. When I called back I figured, hmm...maybe my phone lost its service or something, well when I called back she was rude once again and said she hung up because she had other customers to assist. I didn't say anything, but I told her I have my card out and ready if she wants to take the numbers now if she isn't helping someone else, and once again hung up on. Finally I called back a 3rd time and talked to a different woman and she was nice, I got my room reserved and done with. When we got closer to check in time we were still about an hour away, so I thought I would call and tell them I may be a little late and if it would be ok. I called and had the same lady from before. I asked if it was ok to check in later because we weren't quite to Casper yet. She let out a hard sigh and once again, I was hung up on. I called back, once again, and had someone else to talk to and I cancelled my reservation and stood somewhere else. There is no reason she had to be rude to me especially when I was calling to let them know I was going to be a little late. So, I am rating this a 1 with TERRIBLE, TERRIBLE service.
- Official Description (provided by the hotel):
- This property is a 100% non-smoking hotel and convention center. We welcome large groups, wedding parties, etc.. Beautifully appointed guest rooms and suites are available with free high speed wireless internet. Adjoining rooms can be requested at check in or by contacting the hotel directly. We have a full service restaurant (Remington's) and lounge (Spirits). Our restaurant features delicious Rocco's homemade pizza, along with a complimentary hot and cold daily breakfast buffet! We also have Castaway Bay Water Play Land for the kids and a hot tub. Our fitness center is open 24 hours and we have a complimentary shuttle to and from the airport as well as around Casper. We are also a pet friendly hotel, offering pet packs to our furry friends at check in! ... more less
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- Also Known As:
- Casper Best Western
- Best Western Casper