We found ourselves in Buffalo, Wyoming on a Monday night when "The Virginian" is closed. We tried a second highly recommended restaurant, to learn it was also closed on Mondays. It was getting late, so our spirits lifted when we saw the Bozeman Trail Steakhouse was open! We were seated promptly, and our orders were taken. Then the problems began. The air conditioning was on full blast, despite the outside temperature having cooled down considerably. One of the A/C vents was directly under our booth, and we told the server it was much too cold. Her solution was to give us a dinner menu to open and place over the vent. I thought that was absurd, but we complied. It was still freezing, but the other tables were either occupied or dirty and we thought we could stand it for the short time it would take us to eat. Then we sat. And sat. And sat. We watched other diners who arrived at the same time, receive their food, eat, and leave, having been long gone while we still sat there without as much as our side salads. I noticed other diners rolling their eyes at our server’s lack of attention and skill. She brought out three salads from the kitchen, stacked on top of each other, bowl bottoms touching salad. (Ever hear of using a tray?)
After we'd been sitting there an hour, I flagged down our server and asked if we could at least have our salads, and she looked at me like it was unheard of to serve a salad prior to the entree, but said she could do that. By this time, it was 9:00 PM and the place was emptying out. We asked to be moved to a different table because it was so freezing cold, and despite there being numerous empty tables, they moved us to the booth directly on the other side of the A/C vent. Our meals finally arrived with no apology or explanation. It was the best chicken fried steak I ever had, but the horrible customer service left a bad taste in my mouth.