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“Clean Room Poor Service”

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Sleep Inn And Suites Wisconsin Rapids
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Clean Room Poor Service”
Reviewed October 2, 2013

I stayed here for 3 nights. We chose this hotel because it was dog friendly. When we checked in we were literally given the FURTHEST room from the door to let our dogs out on the second floor on the opposite end of the hotel from the dog run. We were told someone on the first floor was allergic to dogs. Well I am paying extra for a dog fee NOT them so why am I the one being inconvenienced? Also found out later there WERE dogs on the first floor.

Another minus is that there is no easy access to the driveway. You have to drive into another businesses parking lot amd turn around.

Finally the "breakfast" don't expect anything other than cereal or waffles because they do not restock the fruit yogurt or boiled eggs. Also never had coffee because it was ALWAYS empty.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UPGlobeTrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Sleep Inn And Suites Wisconsin Rapids, responded to this review, October 25, 2013
I am very sorry that you had an unsatisfactory experience at our property. We do try to accomodate all or our guests to the best of our ability and to provide great service. We do try to keep all of our guests with dogs on the ground floor, but sometimes it is just not possible due to availability. We also strive to keep the breakfast area well stocked during breakfast hours. Again, I am sorry that your experience did not reflect our efforts and hope that you give us another chance in the future to provide you with a positive experience.

Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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98 reviews from our community

Traveler rating
    47
    31
    8
    4
    8
See reviews for
34
21
9
27
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Kenosha, Wisconsin
1 review
Reviewed September 6, 2013

Very satisfied with my stay here. Great atmosphere, friendly staff, nice continental breakfast, and very clean rooms. Close to all attractions in Wisconsin Rapids. Less then 5 miles from downtown. I would gladly stay here again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StormChaserMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Sleep Inn And Suites Wisconsin Rapids, responded to this review, September 24, 2013
Dear Matt,

Thanks for sharing your positive experience! We are very glad that you enjoyed your stay with us and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

Wonderful, clean, quiet, affordable. Beds were very comfortable and the microwave and refrigerator make longs stays. Good restaurants in walking distance. The staff are very friendly and helpful, know the area and speak from experience. Even though it is on a major highway, rooms are very quiet.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allison S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Sleep Inn And Suites Wisconsin Rapids, responded to this review, September 24, 2013
Dear Allison,

Thank you for sharing your review! I am glad that you enjoyed your stay with us and hope that we will see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twin Cities
Level Contributor
212 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed August 15, 2013

Sleep Inn is a decent hotel but is showing it's age a little. Rooms are pretty dull and could use a little refreshing/livening. Breakfast is ordinary and TV was just OK. On the plus side the service was great and the high speed internet worked well.

Towels were looking a little tired and my pillow case included black hairs on the second night of my stay.

For Wisconsin Rapids probably as good a choice as you will get. But a step below a Hampton.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dave9956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Sleep Inn And Suites Wisconsin Rapids, responded to this review, September 24, 2013
Dear Dave,

Thank you for taking the time to submit your review. We very much appreciate our customer's comments. I am sorry that your experience left something to be desired. We strive for perfection and I regret that we did not reach it this time. I will be showing your review to my staff and we will work towards addressing the issues you have going forward.

I hope that you give us another chance in the future. Again, thank you for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Illinois
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 24, 2013

What a great place to stay. Very clean and nice, breakfast was great, they had popcorn and snacks late in day. Felt safe and comfortable with our children. I would highly recommend this hotel. There are a few supper clubs and a Super Walmart near by.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1200Emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Sleep Inn And Suites Wisconsin Rapids, responded to this review, July 3, 2013
Thanks for your feedback! We are very glad that you enjoyed your stay with us and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota, United States
1 review
Reviewed June 4, 2013

We stay at this Sleep Inn for a Flyball Tournament. They were more than accommodating our dogs who travel across the country competing. The room was exceptionally clean and the bathroom spotless. I am one to wince if things are not up to standards and this hotel gets a 100% in my book. The pictures may be out of date, bed linens and the calming green were welcoming as it seemed they may have undergone a remodel. The front desk people were at the ready to cater to our every wish or question. While sitting in the breakfast area I witnessed the gal cleaning up after guests left, she wiped down the table, the flower vase and the chair rails back and sides and the seat. I think this hotel goes above and beyond to keep things clean and looking good.
We will hopefully be coming back next year for the Wisconsin Rapids Flyball Tournament and will definitely stay here again.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cyndi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Sleep Inn And Suites Wisconsin Rapids, responded to this review, June 5, 2013
Thanks for your feedback, Cyndi! We are so glad that you had an enjoyable stay with us and hope to see you again soon. And yes, we are working on getting our pictures updated!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheboygan, Wisconsin
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 10, 2013

Since we are members of the Choice Rewards Program, and we had points that were expiring, we choose to stay here because of its closeness to a golf course we were playing the next morning. Check in was a breeze. Staci was very prompt and had our room keys in a couple of minutes. She was very personable. Made us feel welcomed. We had booked a king suite that included a sofa (with sleeper), a chair and otterman, flat screen tv (with about 40-50 channels to chose from), refrig. and microwave. The refrig. did not have a freezer section in it, so we could not keep our freeze packs frozen (next time, I will see if they have a place where I could keep these). The room, itself, was bigger than normal. The bathroom was on the big side, also. There was good water pressure in the shower and a massage unit that actually worked really well. There was no exhaust fan, so the mirror did fog up. Everything was very well maintained and cleaned. The bed was very comfortable (the only thing we did not like was the 5 small pillows on the bed). The in-room heat/ac unit was very easy to operated and very quiet. We were here on a week day, so the hotel was maybe half full, but was very quiet. We could not here our neighbors at all. Breakfast included waffles, sausages, and oat meal as the only hot items. There were also fruits, cereals, yogurt, bread & english muffins, juice, milk, and coffee, just to name a few. We did use the hot tub after we arrived. This is the first hotel that we stayed at that has a lift chair for the hot tub & pool, to help those that need help to get into these. That was neat. The area itself, also, was very well maintained and clean. Towels are provided in the pool area, so you do not have to bring any from your room. There are a few restuarants within walking distance. We saw an Applebees about a half block away, and an Mexican place about a block away (near the Walmart). The wifi worked on our android phones. We are planning our anniversary golf trip, next fall, and will stay here again.

Room Tip: If you like full size pillows, bring yours from home.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank imowgreens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Sleep Inn And Suites Wisconsin Rapids, responded to this review, May 13, 2013
Thank you so much for your feedback! We are very glad that you had a positive experience and look forward to seeing you again on your return trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn And Suites Wisconsin Rapids

Property: Sleep Inn And Suites Wisconsin Rapids
Address: 4221 8th Street South, Wisconsin Rapids, WI 54494
Phone Number:
Location: United States > Wisconsin > Wisconsin Rapids
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Wisconsin Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn And Suites Wisconsin Rapids 2*
Number of rooms: 57
Reservation Options:
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Also Known As:
Sleep Inn Wisconsin Rapids
Wisconsin Rapids Sleep Inn

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