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“Trying Hard But Much Room for Improvement”

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Hotel Mead & Conference Center
Certificate of Excellence
Colorado Springs, Colorado
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Trying Hard But Much Room for Improvement”
3 of 5 bubbles Reviewed August 22, 2012

This was my first trip to Central Wisconsin; the occasion was to meet my fiancée's family and attend her nephew's wedding. She stated that the reception would be at the Hotel Mead and that almost everyone planned to stay overnight there after.

My first impression was that the staff were genuine and trying to please, however some things I observed made me go, “What the heck?!” The hotel was definitely a topic of discussion the next day at the gift opening and one comment by a “local,” that the Mead was “owned by the bank,” led me to an epiphany. I concluded that the management and staff are motivated and trying to keep their jobs and keep the place running, but they lack an owner and management team with the passion and knowledge to run a first-rate hotel. With that insight, the “what the heck” experiences were explainable. In order of events:

Check-in was smooth. Our room was clean but somewhat dated. For example, the desk lamp was of the type popular in the 1990's - the kind with a built-in telephone jack so you could plug a cable to your laptop and dial into your account at AOL or Compuserve. There was no wi-fi signal. We were in 272, the farthest room on the second floor. Perhaps there is signal closer to the center of the building. Our air conditioner was okay. At the gift opening we heard that at least one room had an air conditioner that was so loud that they couldn't sleep. Our bathroom was clean. The towels were fine. There was plenty of hot water.

The ballroom is nice and the bartenders were fun. The food service, though, left room for improvement. On the positive side, hot food was served hot and cold food was served cold. Given the difficulty of feeding several hundred people at once, the food was, all-in-all, better than that you would find at most large, catered events. On the down side, while the service was efficient, plates were slung and food cleared with no regard for “serve from the left, clear from the right” or other nuances of fine service. One comment at the gift opening was that the service felt closer to a cafeteria than to fine dining. It seemed strange that there was so much that was right about the meal but the servers were clueless. Perhaps the bankers running the hotel understand accounting but don't understand fine service?

As the reception wound down, we headed to the rooms for after-parties. At one we were interrupted by a knock on the door. It was a kid with a radio and a uniform. Kid Security stated that there had been a complaint and that if we didn't quiet down, he would call the Po Po and we would all have to leave. Wisconsin Rapids is not a big city. If you include Stevens Point, the local population is around 50,000 – not so small that everyone knows everyone, but small enough that you know a lot of people wherever you go. A guest, we'll call her “Ashley, Friend of the Couple,” had apparently grown up with Kid's older siblings and instigated him to eat boogers and paste and perform other such antics in prior years. Unintimidated by the uniform and radio, Ashley, Friend of the Couple, sat Kid down and explained that emptying the entire second floor and large parts of the third and fourth floors - a sizable percentage of the population of Wisconsin Rapids and vicinity, guests who were spending tens of thousands of dollars at the hotel that night - might not be his best option. She offered to call Kid's mommy to help him understand if he needed further advice. Kid, perplexed at this turn of events, shuffled off and was last overheard at the front desk lamenting his hurt feelings over not being offered a piece of pizza. Two comments on this episode. First, Kid could have had better training. It seems he has one tool in his kit, “Call the Po Po and have everyone thrown out.” Once that failed, he had nothing left. Second, and I found this out later, the hotel had booked two rooms on the second floor to non-party-goers. Why they weren't given rooms on the fourth floor, with the families with children, or entirely in the other wing, to me can only be explained by bankers-in-charge who don't understand the hotel business.
Upon awakening, we found a receipt under the door and a second piece of paper with a note to “Please review us on TripAdvisor.” I looked at my girlfriend and said, they want us to give a review. She said, “Be careful what you ask for.” I agreed. I am sorry if this review seems harsh. I liked the staff at Hotel Mead. They seemed to be genuinely trying hard to please. Most of the experience was great. The parts that were not so good were caused by rookie mistakes. The staff needs guidance and training from owners with the passion and skills to run a first-rate hotel. That seems to be lacking. I hope they find it and wish them the best. I will be back and hope to see improvements.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravlnDewd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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387 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed August 17, 2012

My first review of Hotel Mead was Sep. 2011. We just returned on July 27-30, 2012 to visit family again. Management had said they would address our complaints so we were curious to see if there were any improvements. Pulling up to the main entrance we were greated by a multitude of swarming bugs attracted to the lighting. Holding our breath and swatting furiously we made it through the doors. This issued should be addressed. We checked in and began to see that it was obvious that no upgrades had been made and preventative maintenance was at a standstill. This time we chose a room in the "tower". At first I thought the room was clean and acceptable, however, with a closer look I discovered that the toilet bowl looked like it hadn't been cleaned in months. This wasn't the case, it was cleaned, but it had the most disgusting grey stains all over the bowl that looked to be permanent. Not a good first impression. This is such an obvious turn off that I feel the toilet should have been replaced long ago. A perfect example of neglecting to constantly assess the condition of the rooms and replace or repair on a regular basis. Again, the air conditioning unit was hard to control so my DIY husband decided to lift off the grate and turn the direction of the air to the window. He was shocked at what he saw. In fact he told me not to look, that I wouldn't want to see the thick layer of dust and other air particles that had collected inside on the filter.It was in dire need of a cleaning or replacement. We were sorry to discover what we would be breathing in for the next three days. I have to say that the front desk staff and our server in the restaurant were both very friendly and efficient. In fact, our server was outstanding (I wish I could remember her name). The food was slightly better, although the pizza crust was still soggy and our server also warned us that the kitchen was very busy and we might have a bit of a wait for our food. She was right. On Friday night there was a live band outside in the courtyard - a nice touch on a summer evening. We continued to fight through the bugs at the entrance every night and were greeted in the mornings with a carpet that was literally covered with dead ones. There couldn't have been any regular cleaning of the entry going on. So I'm sorry to say it but for our next visit we will be staying in a hotel on 8th street. 22 years of memories has ended on a disappointing note.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Deb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed August 10, 2012

Stayed two nights. Friday night the outdoor band provided good entertainment. Everything convenient. Bar and restaurant in hotel. Friendly staff. Clean and comfortable room. Good place to stay. Would recommend this hotel to anyone staying in Wisconsin Rapids.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ted B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sun Prairie, Wisconsin
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed August 3, 2012

We were in Rapids to visit family. We got a deluxe room ($112 incl tax) fri 7/27 . The deluxe rooms have fridges. I made the reservation by phone, keeping my confirmation number, as another reviewer had said they should have to avoid problems claiming my room. Not only was there no problem, we called at about 8pm when we found we would be arriving at a late hour, about 10:00. The lady on the phone just replied "I will be here to take care of you". We arrived at 9:30, checked in and had a few wisconsin microbrews while we waited for the 14" supreme pizza ('roni, peppers, onion, mush, etc) we ordered at the hotel bar since the restaurant closed at 9 as did probably everyone in town serving food. Bar kitchen closes at 10pm. The bartender Jason (Jordan?) was attentive and friendly, the (wood fired) pizza quite good, a whole grain crust would have been nice in my opinion.

I could see nothing that was out of date in the lobbies, halls or bar. All very nice (and new, well maintained) furnishings, etc. Our room had the air cranked when we arrived (too much for us, we will mention next time to leave air low/off).

The bathroom and shower were clean, good water pressure. There is a sink in the bathroom and a second one outside bathroom. A telescoping mirror in the bathroom to see behind you and a iron and board in the clothes closet. There were towels and a bar of each face and body soap, but no other toiletries provided, we wouldn't have used them anyway. Maybe you can get complimentary ones if you ask.

The furniture, paint, curtains, bedding, were all very new, the beds comfortable, the room and halls quiet. There was a desk in the room to work at and a fridge and a few clothes drawers in the armoire/TV cabinet..

The only thing I would have used that wasn't there was something to write with. I was going to go get something at the front desk, but right then we were ready to leave, so I just used one from the car.

All in all, a good experience. I dont want people stumbling over themselves to please me with fake smiles, smoke and mirrors, as is becoming the norm in the service industry. I wanted to stay at Hotel Mead because it's longevity in the community and not being a chain. Didn't want cookie cutter. It doesn't take a big chain to provide sophisticated accommodations.

Room Tip: If you want a fridge, get a deluxe room. We were in the west wing. I have read somewhere here tha...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mariekoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sun Prairie, Wisconsin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 24, 2012

I wasn't very please with my visit. I reserved my room on-line and needed to make changes, When I called, I was told that I needed to to this on-line. After some time, I did find where I needed to make the changes. When we arrived, they didn't have my changes and was told that the on-line and the in-house reservation system did not work together. Then we were told we had double beds!
When we got to our room, there was an empty bad of food sitting there from who? the previous guest or the people that clean? Gross! My kids were really grossed out!
This is a nice property and with some updating, it could be so much better!

Stayed July 2012, traveled with family
Helpful?
1 Thank Rose F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela V, Front Office Manager at Hotel Mead & Conference Center, responded to this review, July 26, 2012
Thank you for taking the time to comment on your recent stay at Hotel Mead. My sincere apology for the stay you experienced. This certainly is not the experience we want for our guests. We have researched the items in your posting and have taken immediate steps to address them so they do not happen again. We are truly sorry for the issues that made your stay less then perfect . We hope you will consider staying with us again as we continue to make changes positively affecting the guest experience at the hotel. We confidently look forward to your next stay with us and welcome your comments for continued improvement.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockford, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 15, 2012

Stayed 2 nights with dtr and granddtr. "I need your card" were the first words I heard at the check-in desk. Also was not informed of additional "hold" charges that would show up on my account, supposedly to be taken off at some point (I hope). Breakfast waitress was slow, overwhelmed (she was the only waitress). Rooms need updating and bed was not comfortable. The hotel was quiet, though, and that is always a plus. Pool area is nice and clean. We did encounter some staff who seemed interested in making our stay a memorable one. Excellent waiter at dinner on 7/14. There was little to do in the area. We did visit the grotto and cheese shop in Rudolph, though, and were pleasantly surprised. All in all, it was a place to stay so that we could get together and visit somewhere in the middle of where each of us live. To be a successful business (in this economy especially) the customer has to walk away with an exceptional experience; not an average or OK one. I probably won't be back.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JJMmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin Rapids, Wisconsin
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed July 1, 2012

This hotel has a very good restaurant with reasonable prices and wonderful Italian cuisine and fabulous specialty pizzas.
Our first assigned room was okay at first glance but the beds are only full sized! I thought okay, let's give it a try so I laid down and my feet hung off of the bed! I called down to the front desk and the very helpful person there let me upgrade to a king sized room for not a lot more and it was perfect. Some of the furnishings are getting pretty worn but overall this is a nice place to stay.
So, if you are tall upgrade to the king room because they do not have queen beds in this hotel. Nice room, great Italian food, nice atmosphere.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kristasmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela V, Front Office Manager at Hotel Mead & Conference Center, responded to this review, July 26, 2012
We appreciate that you took the time to share your experience at Hotel Mead via TripAdvisor. Our managers and associates are always and receptive to comments form our guests both Kudos and suggestions for improvement. Thank you again for sharing your experience and we hope to have you visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Mead & Conference Center

Property: Hotel Mead & Conference Center
Address: 451 East Grand Ave., Wisconsin Rapids, WI 54494
Phone Number:
Location: United States > Wisconsin > Wisconsin Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Wisconsin Rapids
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Mead & Conference Center 3*
Number of rooms: 150
Official Description (provided by the hotel):
Conveniently located in the heart of Central Wisconsin, Hotel Mead offers distinctive, luxury accommodations at affordable prices.Whether you are planning a meeting, romantic getaway or wedding reception, our attentive and seasoned staff pledge to insure a pleasantly memorable experience. Plan your next stay, vacation, business meeting, group event, banquet, conference, convention, wedding or reception at Central Wisconsin’s premier lodging and conference destination - the Hotel Mead. ... more   less 
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Also Known As:
Mead Hotel Wisconsin Rapids

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