This was my first family trip in Wisconsin Dells. I was looking for a great deal on adjoining rooms since I was travelling with 2 kids and my spouse. I should have done my homework and spent time reading the reviews. I won't make the same mistake a second time. When I made my reservation in advance, I thought I had a great deal. The deal made me happy. An adjoining room for my family, indoor and outdoor pool, continental breakfast and hotel Jacuzzi included.
When I arrived to the hotel after driving past a lot of beautiful resorts and really nice hotels, my jaw dropped and my family was not happy. The only thing nice I have to say is the lady behind the front desk was really nice and I felt bad for her. The management did not have air conditioning in the office and nowhere in the hotel until you arrived in your room. It was hot outside with over 80 degree temperature and the hotel felt like a sauna. My hotel room was hot and it stunk with a bad odor. I had to turn on the air conditioning with a knob that was broken.
There was a timer in the bathroom if you wanted to turn on the lights. I never have seen this anywhere!! The outdoor pool was supposed to have been going through renovation, but it looked really horrible. No water in the outdoor pool, was very messy and definitely nobody working on the pool.
I was told there was no Jacuzzi upon arrival and that it also was under renovation. The indoor pool was big, but it looked like if it was filled with chlorine and was not cleaned for a long time. In front of the front desk, there is a window that was shattered. The carpets were dirty and for breakfast we met another family that had expressed similar feelings. The breakfast was not good. The hotel ran out of orange juice, the milk was stale and the waffles mixer was not working properly.I had a muffin a slice of toast and coffee for breakfast. The sugar I poured in my coffee felt like a bunch of rocks.
Continental breakfast is in the hotel's basement. Yes, it's in the basement and it looks like a basement from the early 1970's. The people who work at the hotel were nice, but being a manager myself, I can tell the management at this motel is responsible and does not seem to want to reinvest here. I cannot recommend this hotel. Stay somewhere else if you if you want to enjoy your vacation experience. There is a reason why this hotel is ranked 71 out of 77, which I just found out. For the sake of time, I did not mention other things I have observed.
- Official Description (provided by the hotel):
- Our newly renovated hotel in 2015, is located on the East side of downtown Wisconsin Dells. We offer clean, modern rooms for all budgets. We have more than six different room types to accommodate your needs. All of our rooms include free Wi-Fi, continental breakfast and cable TV. Our indoor common areas include Olympic-size swimming pool and dry sauna. We also have a seasonal outdoor pool, picnic area and BBQ area for guest use only. ... more less
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