This place should be shut down and the better buisness bureau has been contacted and the health dept!
We just want our money back like he said he said he would do. So the reason why we picked to stay here in the first place is because we wanted a cheap room and we could keep eye on the kids better by the pool versus a huge waterpark motel.....We get there the office stinks really bad. My dad asked the guy about the indoor pool. The office guy said the pool heater wasnt working but it was fine to swim in. My kids went in it and it was like ice. We asked the guy where the out door pool was ..He looked us right in the face and told us there was a nice pool up on the hill by parking lot. So we went to check out outdoor pool and it is so green and full of algea. No way you can swim in it. We brought food to grill out because they said they had outdoor grilling area. The grill had a huge hole in it burnt through...you couldnt even put charcoal in it if you wanted to because it would fall right through the grill. The hot tub was broke and no water in it. The rooms were dirty. My mom went around and sprayed all the beds with bedbug spray. WE asked for more towels and the guy told us he didnt have any and we were like the place is dead cant you go in a diffrent room and grab us some? and you had to pay for ice are you kidding me? There was a broken window in pool area. The air conditioner in our room didnt work. My brother went to go make a sandwich at the table in the room he bumped his head on the light that hangs from the ceiling and the lamp shade fell off of it. And dont even get me started on the continental breakfast. This place is not safe for kids and should not even legally be open. WE told the guy we wanted our money back for the next night we were going somewhere else. He supossedly gave us our money back plus a ten percent discount. WEll guess what we got our credit card bill in the mail yesterday and he charged us for the second night. So now we are fighting to get our money back. .His website is also very misleading. Everything on that website is not true.
- Official Description (provided by the hotel):
- Our newly renovated hotel in 2015, is located on the East side of downtown Wisconsin Dells. We offer clean, modern rooms for all budgets. We have more than six different room types to accommodate your needs. All of our rooms include free Wi-Fi, continental breakfast and cable TV. Our indoor common areas include Olympic-size swimming pool and dry sauna. We also have a seasonal outdoor pool, picnic area and BBQ area for guest use only. ... more less