The minute we walked into the room , we saw dirt all over one bed, we had to call the front desk and he brought us new bedding. As we were putting the new bedding on the headboard fell on me. There was burn holes in the comforter. There was no light bulbs in any light but one, I paid extra for microwave and refrigerator and the microwave did not work, and there wasn't even a turntable plate in it. There was less than a half a roll of toilet paper just sitting on the holder, the curtains did not fit the window, the kleenex box fell out when we grabbed a kleenex. There was food on the floor, that we didn't eat there. We asked the day guy to tell housekeeping to give us extra towels, but housekeeping never came to clean the room. There was no clock, and this is the first time ever I had to pay for ice, and then there was white stuff on it. No way to contact office after 11:00, it was closed, dark and locked, and no one answered the phone. The day guy was so grubby and nasty looking, we would have left if there was ANYWHERE else to go.
- Official Description (provided by the hotel):
- Our newly renovated hotel in 2015, is located on the East side of downtown Wisconsin Dells. We offer clean, modern rooms for all budgets. We have more than six different room types to accommodate your needs. All of our rooms include free Wi-Fi, continental breakfast and cable TV. Our indoor common areas include Olympic-size swimming pool and dry sauna. We also have a seasonal outdoor pool, picnic area and BBQ area for guest use only. ... more less
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