Where do I even begin? I stayed over at the Chippewa a couple years ago for labor day weekend. It was great! Customer service was excellent, it was clean, staff was super nice. So here we come back couple years later...checked in around 10:30pm....odd the indoor pool was closed early. I asked the guy at the front desk, "what time does the pool usually close"? he responses 10pm. hmm couple years ago it closed way later than that. Anyway...moving on. So he first tells me he only has 3 passes too the water park and we have 6 people. OK.....i said ok no worries we have the pool. So we walk to our room.....just walking up those stairs was EXTREMELY nasty, smelly, dirty, filthy....etc... so we go inside the room. EWWWWW!!! Oh and they also mentioned the rooms were RENOVATED! YEA RIGHT!!! The carpet was stained, bathroom was horrifying! Blood on the toilet, Bugs everywhere, tub was nastyyyyyyyyy!!! The sheets were stained. It was just soooo horrible! It was too late to go back to the office and see if we could get our money back...so WE ended up going to walmart and BOUGHT cleaning items! I came back and cleaned the room myself! Just so we can use the bathroom. And we bought new sheets. We waited till the next morning. Walked right to the office and complained. They responded "the manager isn't here, and we cant give out a name" oh really.....his card was on the desk you moron! Made my complain walked over to the outdoor pool.....and what do i see....GREEN WATER. I mean honest to god! SERIOUSLY! And then we walked over to the indoor pool. Little kids screaming..."i have to pee".....well we all know what happen from there on. Walked right back over to the front desk and said we cant stay here another night. They had charged us for two nights....but there was no way we could've lasted in there another night. They refunded one of our nights but not the other. I don't care if its a hotel or a motel or a tent. If your running a business and its a tourist attraction...you NEVER EVER disappoint your customers. You nasty nasty nasty people. CLEAN!!! Other wise I hope that place shuts down! AND DONT BELIEVE WHAT IT SAYS ON THEIR SITE. ITS NOT RENOVATED! WE TOOK PICTURES OF EVERYTHING. HOPE IT CLOSES DOWN SOON.
- Official Description (provided by the hotel):
- Our newly renovated hotel in 2015, is located on the East side of downtown Wisconsin Dells. We offer clean, modern rooms for all budgets. We have more than six different room types to accommodate your needs. All of our rooms include free Wi-Fi, continental breakfast and cable TV. Our indoor common areas include Olympic-size swimming pool and dry sauna. We also have a seasonal outdoor pool, picnic area and BBQ area for guest use only. ... more less