My husband and I stayed at Sundara Dec. 6 and 7th to celebrate our 20th wedding anniversary. I am expressing my disappointment in Sundara. Our 20th wedding anniversary was a momentous occasion for us and careful consideration was given to where we wanted to celebrate. Having stayed at Sundara at least five times over the last 6 years I chose to stay with you again. I regret my choice and wish we had chosen The American Club where I have always received five star service. We spent $1000 for two nights in a standard room and three spa services for myself. That is a large amount of money for a weekend stay that was satisfactory but NOT exceptional in any way. Our room was fine, services fine, but only 1 person wished us a happy anniversary , only 1! Had I made a better choice and we stayed in Kohler every service provider would have recognized our special day. There was no welcome note, wine or dessert, which in a previous stay for a friend's 40th birthday at your property we were given all three. We also found your breakfasts to be lacking in taste on Sat. am despite literature claiming everything was homemade. The eggs tasted processed, the juice was poured from a jug and the pastries stale. Sun am things were slightly better. Your year round heated pool was closed part of Sat due to low temps, despite no fine print on your website stating that until that day. Upon checkout the clerk did not credit me the correct amount when I adjusted my gratuities and I had to leave two messages before getting a call back to have things adjusted. I let that person know these same complaints but have heard nothing. Six years ago my first overnight visit to Sundara blew me away. Now I'll be certain to tell others that their money will be better spent at the American Club and Kohler Waters Spa. As a side note this review was sent via email to the GM of Sundara ten days ago & I've not received a response. I'm saddened that this resort has slipped so far in its service.
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