We just returned from a 4 day/ 5 night stay at the Glacier Canyon Lodge. At first I liked the place. The condo was comfortable (although they do not do housecleaning unless you stay for 5 nights which can get uncomfortable when you go as a family).
We went after Labor Day and so the property was pretty quiet and nice during the week. By Wednesday, more people started coming and by Thursday it was very busy. I can see why this would be an unpleasant place to stay during the height of summer. It is a very large property that offers a bus service/ water taxi to take you around. However, when it started to get crowded, the wait times for the bus went up and the busses were crowded and not always air conditioned.
The water parks too were overrun. Do not try to ask the lifeguards or coffee shop staff any questions. Most seem to come from other countries and do not speak English. One young man who served as a lifeguard snapped at me to "take it" when I asked if a certain chair was his life guard chair. Nice!
But the piece de resistance came on our last night when a bridal party awoke my 2-year old slumbering daughter at 3 am and me. I called the hotel and they did *try* to identify the issue and couldn't. I called back 15 minutes later and the young woman manning the desk said "Oh it's probably the bridal party near your room. Do you want me to have security put a stop to it?" Um yes, that sure would be nice! She did, but the party continued banging drawers around for another hour and we did not get back to sleep until 4:30 a.m.!
When I called in the a.m. to complain and ask for a refund for the night, some extremely unprofessional young woman at the desk (I'm guessing it was "Brienne" but cannot be positive) told me that it was my fault that security didn't immediately identify the noise because I (in my sleep-induced state) could not identify precisely where the noise was coming from. Um I'm unfamiliar with your resort and awoken from dead sleep. So sorry to be unhelpful Brianne!"
She practically laughed at me for asking for my money back. When I told her that the first time I called during the night, staff could have id'd the bridal party as the noise source since the woman who answered the phone obviously knew about it, she told me that there was NO WAY the bridal party could have been responsible for the noise since they were "all the way on the other side of the hotel."
Meanwhile when we took a walk later, we saw the big "bridal party" signs on the doors very near to our hotel room.
Ok, so she wouldn't refund our money for the previous night. So I asked for a late checkout since my 2-year old daughter would certainly be spent and require a morning nap. Again she was horrible and told me that there were people waiting for our room and the best she could do was allow us to check out one hour later at noon. Gee thanks! I told her that check in time was at 4 p.m. and I found it odd that someone would be waiting for our room already at 10 a.m. She seemed a bit caught but still continued the lie. Very very unprofessional.
My daughter was a mess the next morning due to lack of sleep the night before and she crashed at 11 a.m. I called the front desk and asked again to check out at 1 p.m. Grudgingly they agreed. But at 1 p.m. on the dot, a team of probably 10 cleaning staff started surrounding our door and haranguing us to get out. We were going as fast as we could quickly feeding our daughter. All would have been fine if we had been able to sleep through the night before.
We ended up leaving at 1:20 with a staff of angry cleaning people surrounding us. It was horrible.
Just one other thing. I had rented a movie one night and only watched probably 20 minutes of it before being too tired to continue it. It was $15 (believe that?!). I was able to pause it for 24 hours but I had to start watching it before 9:52 p.m. the following evening. At 10 p.m. the following evening, I still had not been able to watch the movie for various reasons. I called the front desk to ask them to reset it (any skin of their back, um no). The unprofessional rude girl who answered the phone said "I can't reset it. You were able to watch 25 minutes of it". She could have easily been nice and reset it. No reason why she couldn't but poor training. Gee, one more reason to NEVER come to this place again
The place is big and the staff are not well trained or professional. I would try to find another place to stay at avoid Glacier Canyon Lodge if you can.
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- Also Known As:
- Glacier Canyon Hotel Wisconsin Dells
- Glacier Canyon Wisconsin Dells