My friends and I scheduled a weekend trip at this resort via groupon for the weekend of March 1st-3rd. At around 11pm february 28th, the person who booked the trip received a phone call about pipes busting and we could not come down there at that time. Of course at that time of night, she did not receive the message until the morning we were supposed to leave. Once she called the front desk, the only thing they could give her was a refund!! No trying to put us in another hotel or offer us a free night stay for the inconvenience because by the time my friend got up and heard the message, the car was already rented from the other young lady who was going, food was purchased, and excitedment level was high because the three of us was ready to enjoy a ladies weekend!! Horrible business practice and I will never book with them again and plan on posting his experience with other local websites. We also have to pay for a car that we can not use for the day because the car wa already rented prior to hearing the call!!
- Official Description (provided by the hotel):
- Located halfway between Chicago and Minneapolis, Wisconsin Dells is the ideal spot for your next wet and wild family adventure. With water and amusement parks and shows and attractions galore, there's plenty to love about this destination, and Mirror Lake and Tamarack Resort is just minutes from it all. Five different condo-style layouts all feature full kitchens, fireplaces and space for the whole family. Onsite amenities include indoor and outdoor pools, sports courts, a pond, game room, and fitness facilities. ... more less
- Reservation Options:
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- Also Known As:
- Tamarack & Mirror Lake, a Festiva Hotel Wisconsin Dells
- Tamarack And Mirror Lake, a Festiva Resort
- Fairfield Wisconsin Dells