Loved our two bedroom condo. We had plenty of space to spread out our family of seven. The water taxi to the "main" water-parks at Wilderness was fun and fast. Captain Dave was awesome...playing our favorite "pontoon" song. Staff was friendly. The only reason had to take a star away was that their front desk staff needs more training on customer service. A large group had come from the other side of the resort to play 3D mini- golf (very fun by the way) which they were told is open til 10 (which is true). HOWEVER...they got there at 9:05pm and the gift shop which houses the golf clubs to play closes at 9pm. The kicker here is the front desk staff also runs the gift shop which is just a few steps from them...no doors between them and the gift shop check out. All they would have had to do is walk 5 steps and grab the clubs in the "closed" area. Needless to say they had a group of very displeased guest. Not what owners want to see. So everything else was great. The pools were busy but nothing unexpected it was peak season. We still had plenty of room to play.
- Also Known As:
- Wilderness On The Lake Hotel Wisconsin Dells