We called Chi-Town pizza on a Friday afternoon to place an order for delivery. I was a bit leery of the place due to some of the reviews of the owner being rude. Unfortunately, my first call was met with that rudeness. We called about 2:30 and indicated we would like to place an order for delivery. He yelled twice that he couldn't hear me, then said that I would have to call back in an hour when the delivery drivers came in. (The website indicated that the business was open at 11 a.m. and did not state anything about delivery being available only after a specific time. If this is indeed the case, they need to add this to their website information). We were a bit put off that instead of taking our order at that time and then delivering it as soon as possible, the owner instead chose to basically turn us away.
We decided we would make one more call at 3:30 and the owner again answered the phone. His manner was entirely different for this call and was quite friendly. We ordered a pepperoni stuffed pizza, a supreme pizza, bread sticks, garlic bread, lemon cake and turtle cheesecake. He seemed a bit befuddled as to the payment process, and later said that his daughter normally handles this duty. I asked several times if he wanted the credit card information now or when the food was delivered, but he finally figured out how to process the payment.
The food was delivered to our hotel aproximately an hour later. The young man who delivered it was extremely friendly and professional. He represented the business very very well, and told us it would be the best food we ever had.
The stuffed pepperoni pizza was very good, just as good as any deep dish we had in Chicago or St. Louis. The supreme thin crust was also very good, with big strips of roasted red and green peppers, very good sausage, and other toppings. We were disappointed in the garlic bread for the price we paid and received only two pieces. However, the breadsticks alone would bring me back to this place. We have never had breadsticks so delicious, and it was a generous portion.
We were a bit disappointed in the lemon cake, but the turtle cheesecake was good.
We would definitely go back to this restaurant for either delivery or eat in. However it does appear that the owner needs to realize that he needs to offer consistent professional and friendly service on each and every transaction, every phone call, every contact.
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