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“Service so slow, I thought they were butchering animals”
Review of Big Moe's - CLOSED

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Big Moe's
Cuisines: American
Restaurant details
Palos Hills, Illinois
Level 4 Contributor
23 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Service so slow, I thought they were butchering animals”
Reviewed July 20, 2013

Went there on our most recent Dells trip and decided to try some new restaurants. We went as a family of five on a Wednesday to try out the Prime Rib Special. After we sit down and order our drinks, it then takes 10 minutes before our server comes back and forgets my 6 year old's drink. Not a problem we figure, that will be taken care of in a minute or two since the place was only at 1/3 capacity and there were three servers so we place our order for cheese curds. After 20 minutes go by we finally get her drink and everyone else is empty and the water is empty sitting on the edge of the table to be a hint that we need refills. He drops off the drink and turns to take off before we flag him down for the refills. After another 10 minutes our cheese curds finally come out and he brings the table salad, which was a nice touch and the dinner rolls. However, thirty minutes for a restaurant that is at 1/3 capacity? Really?!?

Now we wait for our food to arrive, which from when we sat down to when it arrived was an hour and 25 minutes for three kids meals, adult spagetti and prime rib. After the initial food delivery the server announces that he will be back with the parmesan cheese for the adult and kids spagetti. After waiting for 5 minutes my wife and son began eating as they had grown tired of waiting. They finally did get their parmesan cheese when we were getting our containers to go. Also the fries that were to come with the other two kids meals didn't arrive until we were ready to go.

Not sure if our server didn't know how to place orders, or if the kitchen was disfunctional, but avoid this place unless you like average food with horrible service. The prime rib, was below average as an FYI, very bland.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Carl D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

27 reviews from our community

Visitor rating
    12
    6
    2
    1
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Minneapolis, Minnesota
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Slow service nad poor food”
Reviewed July 19, 2013

Not the place to be with a family since service takes a while and the food is, as everywhere else in the resort, OVERPRICED.

Visited June 2013
Helpful?
Thank Gordon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic, Iowa
Level 2 Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Good food and good service”
Reviewed July 10, 2013

We stopped in here over July 4th holiday and the food was great and the service was great. We asked the waitress if we could come back later to view the fireworks there and she was very helpful and knowledgeable about the best viewing spots.

Visited July 2013
Helpful?
1 Thank L A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Crosse, Wisconsin
Level 6 Contributor
435 reviews
235 restaurant reviews
common_n_restaurant_reviews_1bd8 154 helpful votes
“The best food at Chula Vista!”
Reviewed July 6, 2013

The food at Big Moe's was excellent! We ate here two nights and everything was superb - the steaks, the shrimp, the salad. Not a lot of resort people here - was mostly locals, which tells you how good the food is. The waiters both nights were great - we really appreciated their service, sense of humor and recommendations.

Visited July 2013
Helpful?
1 Thank christine102262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fargo, North Dakota
1 review
“Wonderful applesauce”
Reviewed June 22, 2013

We were staying at the Chula Vista and decided to give Big Moe's a try after a long day at a dance competition. We are very glad that we chose to dine there. The food was excellent and the waiter, Brian, was attentive and shared fun stories about the area and Wisconsin. The applesauce (one of their signature entrees) was amazing.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jill88_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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