We stayed here for two nights over Thanksgiving weekend while we visited family in the area. The hotel itself was very nice and some of the front desk staff were friendly. The housekeeping, however, was some of the worst I've encountered. First off, after we got settled into our room I noticed that there was only one clean towel in the bathroom. Then I noticed that the bathtub was COVERED with short black hair. Seriously, it was like a gorilla had shaved its back in there and then absconded with all but one of the towels. The bathroom floor also looked like it hadn't been cleaned. I'm not a picky person, but I had to clean the bathtub myself before I could take a shower. The rest of the room was OK as far as cleanliness goes. The next morning we slept in. When we left there were two housekeeping carts in the hallway outside our door and one male housekeeper standing next to one of the carts who watched us leave. When we returned to the hotel later that night we found that our room had never been cleaned. The bed wasn't made, no clean towels, nothing. We called the front desk and they promptly brought up some clean towels. When we checked out the next morning we told the front desk manager all about it. She offered a half hearted "sorry", but that was it. It was quite a disappointment condisdering how much we paid for the two nights and how nice the hotel looked when we checked in.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Wisconsin Dells hotel is adjacent to the world-famous Del-Bar Restaurant on Wisconsin Dells Parkway, Lake Delton, shopping, entertainment and other Wisconsin attractions nearby. The Hilton Garden Inn Wisconsin Dells hotel has deluxe accommodations, friendly service, and a relaxed atmosphere that awaits our guests. ... more less
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- Also Known As:
- Hilton Garden Inn Wisconsin Dells Hotel Wisconsin Dells
- Hilton Wisconsin Dells
- Wisconsin Dells Hilton Garden Inn