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“pleasant stay” 4 of 5 bubbles
Review of Hilton Garden Inn Wisconsin Dells

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Hilton Garden Inn Wisconsin Dells
Ranked #3 of 71 Hotels in Wisconsin Dells
Certificate of Excellence
GreenLeadersSilver level
WI
Level Contributor
131 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“pleasant stay”
4 of 5 bubbles Reviewed November 23, 2013

We visit this area a lot but this was our 1st time to the Hilton Garden Inn, with weekday rate and a military discount we feel we got a good rate for a very large room in the Dells. We had a King Whirlpool suite, the whirlpool with the overhead shower was awesome, room was very clean but it was so large that the furniture just looked tiny and rooms looked bare. Somewhat disappointed in the King bed, like other said, it was very hard in an odd way, it was just very low to the ground it seemed and the linens were not plush like I would expect at a Hilton. Only 3 bath towels in a whirlpool suite I thought was rather skimpy as well. We did visit the lobby bar, strange elevator music and the few customers were all playing on their electronics, the bartender was okay but seemed distracted by what maybe was a friend at the bar, so overall it wasnt a social experience and when we paid the bill we were shocked to find the tiny cocktails outrageously priced. Overall I would stay again for a fair price and have cocktails elsewhere.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WiAng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank T, Front Office Manager at Hilton Garden Inn Wisconsin Dells, responded to this review, November 28, 2013
Dear WiAng,
Thank you for taking the time to give us your honest feedback regarding your recent stay at the Hilton Garden Inn Wisconsin Dells on TripAdvisor; our progress and welfare is mostly based on reviews like yours. I was very delighted to read that you found our hotel satisfactory to most of your need despite our shortcomings. After reading your review, we took the liberty of visiting your room to attend to some of the concerns you mentioned in your review and I can guarantee your next visit will be exceptional. I also do apologize for the condition of the beds; we have the Garden Sleep System beds which have the adjustable dials on each side so our guests can set them for their comfort and I'm sorry we weren't able to communicate that to you while you were here. We always cater to our guests so for that matter, based on your review, we are doing everything within our power to ensure that our employees are giving our customers the best and needed attention they are entitled to. Overall, we are very happy that the majority of your stay was enjoyable and are pleased that you have considered staying with us again. We look forward to assisting you with your lodging needs in the near future. Happy Thanksgiving Ciao!!
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918 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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  • French first
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English first
Onalaska, United States
1 review
4 of 5 bubbles Reviewed November 22, 2013

Clean and modern decor, friendly staff and close so great restaurants. I'm sure the beds are great but we were never told about the ability to adjust the firmness so sleep wise not great. We left with terrible back aches.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jonathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Front Office Manager at Hilton Garden Inn Wisconsin Dells, responded to this review, November 25, 2013
Dear Jonathan M

We appreciate your feedback about our hotel on Trip Advisor. I do sincerely apologize that you were not informed of the Garden Sleep bed that had an adjustable dial, which cause terrible back aches. We do hope you’ll consider staying with us again in the future.
Have a great holiday week!
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Mchenry
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 20, 2013

What a beautiful hotel!! Its name says it all! The lobby is just stunning as you walk in and very clean with nice and comfy chairs. Just beautiful! Our room was a traditional king and also absolutely stunning upon arrival. We loved it. The bed was just a little hard for me, and I woke up with a very stiff and sore back, but my husband was fine with the bed! All in all I do believe I can say that is was money well spent.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Front Office Manager at Hilton Garden Inn Wisconsin Dells, responded to this review, November 25, 2013
Dear SusanGailM75,

Thank you for reviewing your first stay with us on Trip Advisor. We appreciate all our kind comments about our hotel. I do apologize that you woke up with a sore back. I hope the next time your travels bring you to Wisconsin Dells you will consider staying with us again.
Have a great Holiday week!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United States
2 reviews
5 of 5 bubbles Reviewed November 19, 2013

Excellent property and great location in the Dells for business or for pleasure. Great value for Seniors! Wonderful staff and accommodations. Affordable breakfast, even without a Hilton Honors status. Room amenities were up to date and room was "spotless".

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Front Office Manager at Hilton Garden Inn Wisconsin Dells, responded to this review, November 23, 2013
Dear Tim N,

We appreciate you reviewing your stay with us on Trip Advisor. We’re glad to read you had a great experience all around at our hotel. He hope when your travels bring you back to Wisconsin Dells you’ll think of us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germantown, United States
1 review
5 of 5 bubbles Reviewed November 12, 2013

After a horrible experience on the first day of our trip due to poor service and appalling room conditions at a "noted" resort in the Wisconsin Dells. We moved to the Hilton Gardens. The staff, services, accommodations, and amenities took what began as a train wreck into wonderful weekend getaway. We will always consider the Hilton Gardens our primary choice in all future travels.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Richard O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Front Office Manager at Hilton Garden Inn Wisconsin Dells, responded to this review, November 23, 2013
Dear Richard O,

It was a pleasure having you stay with us at the Hilton Garden. We’re glad to read we were able to turn your trip around into a positive experience. We look forward to you staying with us again in the near future.

Cheers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 11, 2013

Very nice stay in early November. Extremely friendly staff. We requested an upgrade to a top floor, it was a great upgrade for an additional $8 / night. We were greeted by all staff the moment we stepped into the lobby.

Room Tip: Request and pay a little extra for a top floor, really quiet. Will definitely stay again.
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kad1650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Front Office Manager at Hilton Garden Inn Wisconsin Dells, responded to this review, November 23, 2013
Dear Kad1650,
Thank you for reviewing your stay with us on Trip Advisor. We are glad to read you had such a positive experience with all our hotel staff. We strive to maintain the highest level of hospitality. We hope when you visit the Dells again you will keep the Hilton Garden in mind.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, WI
Level Contributor
97 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed November 9, 2013

Convenient location but set back from the road; restaurants within walking distance if you're so inclined. There are several small hot tubs (including 2 outside when the weather permits) and a pool, but no waterpark so it does tend to be quieter. One end of the pool is a "sitting area" in case you want to cool off after the hot tub. I was upgraded to a whirlpool room so the bathroom had a large walk-in shower (which was fine with me) except the door opens outward so water drips all over the bathroom floor and you have to wipe it up or risk slipping or electrocuting yourself if you use the hair dryer. That's the only drawback - great to have a fridge and microwave (as do all HGIs), rooms are spacious, friendly staff. Breakfast is not included, though I get it due to my Hilton Honors status.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lady312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Assistant Front Office Manager at Hilton Garden Inn Wisconsin Dells, responded to this review, November 10, 2013
Cheers,
We appreciate you reviewing your stay with us on Trip Advisor. We thank you for being an advocate for the Hilton Garden in Wisconsin Dells and supporting the Hilton brand of hotels. We can’t do it without your loyalty. We’re glad to read you had a great stay, we hope you’ll return the next time your travels bring you to Wisconsin Dells.
Have a great week
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Wisconsin Dells

Property: Hilton Garden Inn Wisconsin Dells
Address: 101 E Hiawatha Dr., Wisconsin Dells, WI 53965-9756
Phone Number:
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Wisconsin Dells
#3 Green Hotel in Wisconsin Dells
#5 Romantic Hotel in Wisconsin Dells
#6 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Wisconsin Dells 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Hilton Garden Inn Wisconsin Dells hotel is adjacent to the world-famous Del-Bar Restaurant on Wisconsin Dells Parkway, Lake Delton, shopping, entertainment and other Wisconsin attractions nearby. The Hilton Garden Inn Wisconsin Dells hotel has deluxe accommodations, friendly service, and a relaxed atmosphere that awaits our guests. ... more   less 
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Also Known As:
Hilton Garden Inn Wisconsin Dells Hotel Wisconsin Dells
Hilton Wisconsin Dells
Wisconsin Dells Hilton Garden Inn

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