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Reviews (1,146)
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All reviewsdel barfront deskvery nice hotelwhirlpool suitewould stay here againfree breakfastgreat place to staynice stayindoor pooloff seasonupon checknoah's arkwe've stayedfridge and microwavehot tubwater parkhgi
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Reviewed July 27, 2012

Room 203.

Our last day of our stay, we found a bed bug. Google confirmed that's what we were looking at. Called down to the front desk. They assured us they would move us (we explained it was our last day, so no need) and that the room would be sealed off until a professional company could come in.

Went to breakfast downstairs (not at all bad, by the way!). The manager on duty was nice enough to comp 3 or 4 of our 7 breakfasts.

Upon returning to the room, we discovered housekeeping had been in and "cleaned" the room. Unfortunately, we knew that meant that the linens, towels, etc in this infested room were now in a laundry cart with other rooms' linens. And thus the bugs could spread.

We were a little taken aback that the manager on duty (they thought the actual hotel manager would be in before we left, but he/she was running a bit behind) said that while they'd like to refund some of our money for the room, since we pre-paid (we had three rooms reserved for the 7 of us and prepaid all three nights for all rooms) they weren't able to. Huh??? Because we gave you money ahead of time you can't find a way to compensate us?

We didn't think they would do anything more after comping the breakfasts, which was very kind of them, but this just seemed STRANGE.

The hotel is nice. I want to be able to stay there again, but housekeeping really needs to step it up. There were some crumbs that I noticed on the carpet of floor 2 that stayed there for 2 days-obviously either not vacuuming, or not vacuuming well. One day 2 of our three rooms weren't given clean cups, coffee or shampoos/conditioners.

I hesitate to even mention that one of our rooms had a bloody fingerprint on the outer door and on the wall by the bathroom. To give credit where credit is due, I called down to the front desk and someone was up with a spray bottle and rag within 3-4 minutes to clean it off. (I'll just assume that that rag went straight into the laundry).

So, there you have it. The Hilton Garden Inn is so close to being a really good hotel. I don't know if it's just because it's getting later in the season or what, but there's some pretty major kinks, mostly related to housekeeping and customer satisfaction, that need to be worked out.

Room Tip: DON'T choose 203 since we know it had bedbugs!!! Rooms we're pretty quiet.
  • Stayed: July 2012, traveled with family
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1  Thank bebegd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2012

We stay at Hilton Garden Inns often and, while some are better than others, there is generally an excellent standard for these hotels. They are clean, the beds and pillows are comfortable, the staff has always been welcoming and helpful, and the rooms are spacious. The one in Wisconsin Dells fell below our expectations. Although the hotel is non-smoking, there was an obvious cigarette odor as we opened the door. With temperatures around 100, the air conditioning was quite appreciated until we went to bed where the vent blew the cold air directly on our faces. In this day of HD televisions, we were pleased to see two flat screens in our room. However, there were only 12 available stations and all of them were analogue. The picture on every channel was blurry due to them not being high definition.

When wi-fi is provided by a hotel, it has been our experience that, after you log in once, your computer is granted access whenever you log in during the day(s) of your stay. In this hotel, every time we tried to access the internet we were required to type in the username and password. Although that's not a terrible thing, it IS bothersome and nothing we have ever encountered.

The desk clerks we interacted with were terrific, the room was clean and comfortable(except for the cold air in the face), and the restaurant provided an excellent breakfast. However, with all the available hotels in Wisconsin Dells, we would stay in a different one if we ever returned to the area.

  • Stayed: July 2012, traveled as a couple
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Thank maryannearch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2012

Good location. Clean and well attended. Room cozy and bed comfortable. Recommended great restaurant. Pool nice. Breakfast was a little iffy for the price.

  • Stayed: July 2012, traveled as a couple
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1  Thank dsmCoolCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2012

i use to come here ever year for the past 4 years, i wont lie this is one of the top hotels around but untill this summer (July 2012) the place was worth its money, it use to be around $100 or $130 the most ...this time i had to pay $240 PER NIGHT ...that just doesnt make any seance. I understand if it had a water park to it and it was a resort, but no thats just a hotel and to me to pay this much money just for a room is just not worth it...

  • Stayed: July 2012, traveled as a couple
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Thank ivy1987_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2012

We've stayed here several years running on our annual trip from Minnesota to Michigan. The Dells is a stinky, trashy place, but if you like cheesy this town will give you a big helping. The Hamilton Garden Inn is an oasis of normal in all this weirdness, and altho is centrally located on the main drag, the rooms are away from the road and very quiet. The rooms are nicely designed and the place is very clean.

  • Stayed: July 2012, traveled with family
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1  Thank SheWhoTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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