I have stayed in many hotels and can generally give a great review. This time, I am sorry to say, my stay was a huge disappointment. While the hotel is beautiful, the customer service did not match. From the moment we walked in the door from the front clerks to the waitress at their restaurant, I have never seen such poor customer service. The clerks at the front were disorganized, rude and inattentive to our needs. We are not demanding people and asked simple questions like directions to a nearby waterpark that was included in the price of my hotel stay. We were given the wrong directions! We were given no information or instructions about obtaining our wrist bands and at the time of checking, the clerk did not give my tickets to me. I had to ask for them. She looked like I was asking for something I did not order and then took more time trying to figure out some code on her paperwork! She was impatient and rude. The cistomer service fell way below what ypu would expect to receive paying the exorbitant price of my one night stay.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Wisconsin Dells hotel is adjacent to the world-famous Del-Bar Restaurant on Wisconsin Dells Parkway, Lake Delton, shopping, entertainment and other Wisconsin attractions nearby. The Hilton Garden Inn Wisconsin Dells hotel has deluxe accommodations, friendly service, and a relaxed atmosphere that awaits our guests. ... more less
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- Also Known As:
- Hilton Garden Inn Wisconsin Dells Hotel Wisconsin Dells
- Hilton Wisconsin Dells
- Wisconsin Dells Hilton Garden Inn