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“Totally disgusted!”
Review of Top Hat Motel

Top Hat Motel
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Top Hat Motel
Ranked #12 of 15 Wisconsin Dells B&B and Inns
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Totally disgusted!”
Reviewed March 5, 2013

My husband and I stayed here on a Saturday night and checked out the following morning. I get a call on Tuesday morning that they finally got around to cleaning the room, and we're being charged $180.00 for a broken door and door jam. The door was fine when we left on Sunday morning! Their policy is to clean a day or two after checkout because it's the off season. Believe me, legal action is being taken. We will NOT pay for a door we didn't break! The owner was very disrespectful on the phone with me. We will NEVER stay here again!

Stayed March 2013
Helpful?
7 Thank Kristin52010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

Traveler rating
    3
    1
    3
    1
    5
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3
2
Solo
0
Business
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Stevens Point, Wisconsin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 4, 2013

The outside of the building looks a little shady, but the rooms are actually kept up well and very clean. The location is great, right in the downtown area and the rates are very reasonable. The staff was not very welcoming or friendly. Maybe it was just the day or the lady was in a bad mood, but she made me uncomfortable and was very rude. Also out of the 3 rooms my friends and I had, there was no hot water for a shower. After talking with her, she told us basically we were out of luck because it was probably just because other people were showering. Although, after my friend complained and talked to the manager, one of the rooms was refunded. Would I stay there again? If there was no where else available!!!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nicole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Algonquin, Illinois
Level 6 Contributor
119 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 23, 2012

I am part of a group that comes up to the Wisconsin Dells area twice a year. The owners always go out of their way to make sure we have everything we need. Even in prime season they charge us out of season rates (probably because we fill the whole place with our group). We actually call them mama and papa. Granted the building is older but the service is great. Close to everything in downtown Wisconsin Dells. At night time it is a quick stumble home after all night at the bars.

Room Tip: I always like staying on the second floor
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Keiko96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Top Hat Motel

Property: Top Hat Motel
Address: 812 River Rd, Wisconsin Dells, WI 53965-1421
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Hotel Style:
Ranked #12 of 15 B&Bs / Inns in Wisconsin Dells
Number of rooms: 11

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