My family and I have stayed here several times in the last few years, and I always thought of it as a pleasant no frills family run business. I left them a positive review on trip advisor and recommended this place to several people. This summer we came to stay once again, and because of work we arrived later than expected on a Friday, we thought it would be a great idea to extend our stay through Sunday night and since they were not booked up we did just that.
Unfortunately I became dangerously ill on Saturday and wound up in the emergency room both Saturday night and again on Sunday afternoon. My family was forced to cut our vacation short so I could get to a hospital back home.(Hospitals near the Dells did not have the appropriate doctors available on weekends) I politely requested that the hotel refund our Sunday night since we were loyal repeat customers and the circumstances of departure were completely beyond my control. The motel had vacancies on Sunday, so we did not even cost them any business.
The owner sent me an email offering to credit my family $25.00 off our NEXT stay with them. My $79.00 payment for the Sunday night that I could not stay was more important than being decent human beings, and having our repeat business, and many referrals. So for 2013, we leave the Dells with no vacation, huge hospital bills and a bitter feeling towards place that advertises itself as family run, but acts like a heartless huge corporation. Thanks for nothing Dell Creek.
- Official Description (provided by the hotel):
- The Dell Creek Motel offers conveniently located, affordable lodging close to Interstate 90-94 and only minutes away from all major Wisconsin Dells attractions.We offer clean, comfortable, non-smoking rooms which open onto a spacious, delightful floral garden, shaded by magnificent trees. Our economical rates and well-managed accommodation assures our guests outstanding value.Whatever your reason for visiting the area come and find out why the Dell Creek Motel is called a "great little place!" ... more less
- Also Known As:
- Dell Creek Hotel